The Eskape

Disappointing
Traveller Type: Traveling as Couple
  : Location was great
  : Sadly experienced a very unclean apartment on arrival - dirty kitchen, stained bed sheets, a toilet that had very much NOT been cleaned, dust, cobwebs and hairs everywhere... unfortunately the list goes on. There were dozens and dozens of little flies around on arrival that meant we couldn't use the kitchen or eat in the apartment for most of our stay as they descended on to open food and drink. There was no smoke alarm - this had clearly been taken off the ceiling and was just dangling wires. We attempted to resolve our issues with Host and Stay numerous times whilst we were there and are yet to receive a response to a complaint we left with them three weeks ago. Terrible experience - I would like reassurance from Host and Stay that the smoke alarm is in order and that the apartment is actually safe and clean for future guests!

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : It was pleasant and comfortable and the location was great. The courtyard was lovely.
  : We did not know until after we had paid to book that an extra 250 would be held from our account unless we paid an insurance premium. This was a cost, which we felt should have been included with the cost to stay. As it was it seemed hidden up front.