Skyline Apartment

Poor
Traveller Type: Family with Young Children
  : The view. The security. The comfort and the shower
  : Walking up three flights of stairs. Having to locate a mysterious key box in a mystery car park (we dont drive and the place wasnt obvious). Lack of someone to come and help us enter. Neighbours did the job instead. The door handles. They are a safety issue and both of us knocked our elbows. My injury is ongoing. Swollen painful. It finished me off for enjoying Whitby.

Disappointing
Traveller Type:
  : The view.
  : Beds were small and pillows hard. Settee in lounge area very Argos!! uncomfortable.

Pleasant
Traveller Type:
  : The location was good. It was good to have a car space. It was fairly clean though there were cobwebs in some of the windows and dust that clearly had not been removed for some time.
  : The car space is tiny but fortunately we had a small car; anyone with a big car would really struggle to get into it. The lock box was fiddly. The place was a bit shabby in places ~ for example, the side of the bathtub is loose. There were no bins in any of the rooms except the main room. There is no extractor fan in the bathroom, which we think needs to be rectified. "In short the regulations require: UK bathrooms must be ventilated with either a window or an extractor fan. If there is only a toilet, a window alone is sufficient but in new-build bathrooms with a bath and shower, mechanical ventilation in the form of an extractor fan is required." Being asked to clean and tidy the apartment and remove the rubbish seemed a bit over the top, considering we pay a cleaning fee as part of the overall costs. The way the breakage fee was added after booking and paying was just another way to increase the income in a sneaky way. There were no instructions for using the oven.

Wonderful
Traveller Type: Traveling as Couple
  : The apartment is lovely and the location is great. The view of the abbey is a bonus.
  : Our stay was 2 nights which totalled to 42 hours, due to check in being 4pm and check out being 10am. The guide book on the QR code in the apartment says checkout is 12pm. In this period of time we received 7 messages in total from Booking.com and Host and Stay, 6 of which were reminders that we had to check out at 10am. We are 2 adults that can read and understand from just 1 message. By the time we left we felt very unwelcome.

Very Good
Traveller Type: Family with Young Children
  : The property was great, well equipped, neatly presented. Its in a great location with a great view from the front room & balcony.The parking spot allocated is a bit tight for larger vehicles.
  : Host & Stay issued conflicting advice regarding the check out time 10am & 12am. To confirm it is 10am prompt.Also the return of the 250 damages deposit was quoted as 7-10 and also 7-14 days. My deposit was returned after 10 days, despite having to pay an additional admin fee. Personally I feel this is unfair, other deposits with other companies have been returned within 5 working days.

Wonderful
Traveller Type:
  : Location,nice and quiet , warm and comfortable , balcony a bonus , short walk to harbour front ,and a parking space ,
  : Bin full on arrival

Good
Traveller Type: Traveling as Couple
  : we liked the position of the property easy access to the town. Nice and modern property.
  : Getting the keys was a nightmare as given the wrong code. Took age for someone to answer the phone for us to get the correct code. There was a smell of cooking oil as soon as we entered the apartment, on closer inspection realised the extractor fan needed a clean. Had a problem with the hot water, once the heating went off in the evening.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : Its quite difficult for me to get the keys. Without the neighbors help I cant find the keys at all. Because it should be parking plot 3, which is after the flats number, but the number actually written on the ground is 8

Very Good
Traveller Type:
  : Clean and great location
  : wasnt the easiest to access with information given bit more detail needed ie car parking space what number better description on were the key was located theres a few key boxes around and car parking spaces