Abbey Court Apartment

Wonderful
Traveller Type: Traveling as Couple
  : The location of the apartment. It was clean and easy to get to.
  : Parking was a bit hit and miss but that is not the apartments fault. Luckily we did manage to park near by. The WiFi did not work, not a problem for us but if you're relying on it don't

Wonderful
Traveller Type: Traveling as Couple
  : Absolutely super spacious flat to stay in in Whitby for a couple ! Superb views of the Abbey ruins and very close to the sea, harbour and local shops.Very comfortable bed and lounge. We enjoyed breakfast on the small balcony. Parking was possible in a neighbouring street with the passes given.
  : Nothing !

Very Good
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Traveling as Couple
  : It's close to the coast, in a suburb called West Cliff which has a promenade, ice cream and even mini-golf. The bed was comfortable, and the apartment generally was in good repair and well equipped. There's a small balcony of sorts, though you have to climb through the window to get onto it. There are a few seagulls around as you'd expect, but they weren't noisy enough to be a problem. The hosting company have compiled quite a lot of information about the apartment which they've put in an app, something I wish more of them did.
  : It's up four not two flights of stairs, a total of 38 plus the 7 to get into the building. That is, it's not on the floor immediately above the ground floor, it's the one above that. It's a sun trap, which could be an issue around July/August when it could get extremely hot (bring your own cooling fan), and it could use blackout curtains on the bedroom windows. There were repeated problems with the hot water, and yes I did report that at the time. The parking permit is of limited value as there's unlikely to be any street parking available, especially in good weather or in high season, so sadly you'll probably be in West Cliff car park at 9 a day. Dealing with a host company is never going to be as good as with the owner direct, and this one did seem to struggle to respond effectively at times - I'm aware that they manage a number of other properties, so let's say they were busy with other people. West Cliff is supposed to have a lift from the cliff top promenade down to the beach, but it hasn't been working for ages, so expect to climb up and down which could be a problem if you intend taking deck chairs, sun shades etc.

Pleasant
Traveller Type: Traveling as Couple
  : Stunning location, brilliant views.
  : Communication was really poor. Got in touch as soon as we arrived re issues and expected them to be rectified, they weren't and I was fobbed off. Cigarette butts on the balcony, entire flat smelled of cigarette smoke on arrival. Only two tea bags and two coffee pods for a 2night stay! Marks on towels and pillowcase. Beautiful view and it could be amazing but just felt like it was run in as cheaply as possible and they don't care about the quality of your stay. Very disappointed.

Wonderful
Traveller Type: Traveling as Couple
  : Clean throughout and comfortable and cosy.. Like a home from home... Had everything we needed for our stay. Great location and great views of Whitby Abbey.. Loved the balconies and sea view.. Would definitely recommend host and stay at Abbey court and will definitely stay again. Was lovely and quiet too.

Poor
Traveller Type: Traveling as Couple
  : Crockery put away dirty from previous visitor. large stain on the sofa complimentary conditioner already opened and had been used Generally poor cleanliness. stairway very dirty

Very Good
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Traveling as Couple
  : Location.View of the Abbey.Coffee machine (after we emptied the capsules and cleaned it).Spacious living area.
  : Having to empty capsules and clean coffee machine from previous occupants.Utensils in drawer were greasy.Toilet roll holder was broken.TV remotes omg, two different ones to use and the most complicated.Shower outdated and water temperature hit and miss.Mould in the shower.Only one parking permit left, had to spend my holiday time chasing to get more.Reminders of checking out, didn't need one let alone four! One the night before, two on the morning of departure and one when I got home that afternoon.Absolute overload of emails, ridiculous.No consistency when dealing with their 'customer service'; in one conversation must have spoken to four different people.Host and stay illegally took 260 as a damage deposit, no policy states this and they and booking.com couldn't provide proof. Still waiting for my money back even though been home for nearly a week, no one should have to wait up to 14days for this back.Certainly wouldn't use host and stay again or recommend.Please see their response

Very Good
Traveller Type: Traveling as Couple
  : Great location, very comfortable and well equipped with good communication from Host and Stay
  : Bathroom could do with an update but was reasonably clean.