Tunstall Serviced Home

Very Good
Traveller Type: Family with Young Children
  : It was roomy and an ideal location. We had easy access to the location and it had a great shower .
  : I had to wash the oven utensils like pizza holder and that's as they were dirty .when vacuuming I pushed the beds back to find cutlery and toothbrushes along with dust under one .the beds were very soft and narrow so it didnt help my back problem .it could have done with a parking facility too.other that that all was good and it was basically tidy

Very Good
Traveller Type: Business Traveler

Poor
Traveller Type: Family with Young Children
  : spacious
  : it was dirty, rubbish left in the bins and the fridge was full of ice

Wonderful
Traveller Type: Business Traveler
  : Parking sometimes difficult

Wonderful
Traveller Type:

Wonderful
Traveller Type: Family with Young Children
  : Fantastic house, high ceilings, very spacious, amazing shower.Kitchen very well equipped. Off street parking very important, but don't get caught out with restrictions in the back lane.
  : There were areas which weren't clean, kitchen floor, cupboard handles, tops of doors.One bed downstairs had exceptionally squeaky springs.No mirrors or chair in bedrooms.Only 4 chairs in the kitchen.

Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Business Traveler
  : The location for us was excellent central to all we needed

Very Poor
Traveller Type: Family with Young Children
  : The house was in a good location and the beds were comfortable enough.
  : I stayed here with my partner and 2 year old daughter and the house was not clean at all. The cleanliness in particular in the living spaces was disgusting. The kitchen floor had not been cleaned in any way, the pots and pans had been put away still dirty with food on. The kitchen cupboards had food in them with the lid off. The dishwasher was out of order and iron did not work either and we were not notified prior to arriving. The hall way leading to the kitchen/ livingroom, the walls were thick with dust. In the livingroom the curtain pole was snapped along with the curtains hanging off and as you can imagine, you add this all up along with having a young child running about touching everything, this was not hygienic at all. I contacted the property owner straight away and sent photos of what I had found as stated above. Claire messaged me back and said a cleaner would be round after 6 when we had gone out but our taxi didn't end up coming till 7(out with our control). Inbetween the 6-7 o'clock period the cleaner had come and couldn't gain access to the property as a key was in the door lock, that I had accidentally left in the door. However the cleaner didn't knock the door, as we were all in the livingroom at the time as we we're waiting on the taxi to arrive out front. I didn't state to Claire at any point that they couldn't just send the cleaner in while we were in the property. But I got the vibe from Claire that the property had to be empty to be cleaned which just caused further delays, which I will go onto next. I then explained to Claire that we will be going out in the next 10-15 minutes and the response I got was "that was fine and the cleaner would hang on until we had left". I then got a text after we had went out as per the new agreed time to say the cleaner can't come after 7 now.