Pontins - Camber Sands Holiday Park

Pleasant
Traveller Type: family with young children
  : Stuff very helpfull
  : No shower

Fair
Traveller Type: young couple
  : It is near a beautiful but remote beach. Was cheap but not that cheap.
  : Booked then read all the bad reviews so was quite nervous about it. Apartment was very old but clean. Site quite neglected which is sad to see as a huge potential and years ago was fantastic.

Poor
Traveller Type: family with young children
  : Toaster, kettle, fridge, microwave, utensils.
  : We booked through Booking .com. for Friday for my wife and myself on 21st July to Sunday 23rd 2023, at £180.When we arrived and filled in the paperwork, there was no trace of our booking.Despite checking through all those expected on the Friday, there was nothing.We were redirected from the tented area to reception.The staff checked with Booking.com, and Booking.com had no booking for us for the 21st to 23rd, but eventually found us booked for Wednesday 26th for 1 night only, although taking monies for several days.We had the booking and dates confirmed on email on my phone.After approx 2 hours of walking backwards and forwards between tented area and reception, we were offered upstairs or downstairs in block 54.I told them that we put on the form that my wife was disabled, so they gave us a downstairs accommodation.Thinking that we eventually had everything sorted, we then went to our No 543 chalet.We unpacked and decided to have something to eat.To our suprise, we had approx a dozen ants in the kitchen, by the food and sink draining board area running amock.Thinking it was a one-off, I decided to clear them.Despite clearing them, others kept reappearing.(I did phone and complain)I have videos if required of the ants.I put on the form that my wife was disabled, but there was nothing in the chalet to assist a disabled person.The step into the chalet was too high for my wife, and we eventually managed to get her in and out with much assistance.We then found the shower door, wouldn't close, and the step into it was too high and dangerously sharp for my wife, who is disabled. Therefore, she could not use it.The shower fixing to hold the shower head was broken.We could not turn the TV sound up or down, but not really too much of a problem.The windows were really dirty, and the paintwork was flaking both inside and outside of the building.There was a hole, approx 10 inches deep outside.

Very Good
Traveller Type: family with young children
  : There were other activities around the camp and we all had a good time. We were in a good position as a disabled person the steps up to the chalet area and again into the property was a bit of a struggle but no worse than the average curb. Food options were self catering or half board. With a small takeaway on site as many surrounding shops closed very early and outside camp was deadly quite after 7pm
  : The facilities were difficult to access for a disabled person as many areas were by stair access and the swimming pool locked everyone in which put us off completely! Having a ton of luggage didn't help. We brought our own sheets and I am glad that we did. The ones provided were damp with spots of mold. The cracked light switch on the bathroom took 4 days to fix as "the electrician is only here on one day a week."

Very Poor
Traveller Type: family with young children
  : Nothing Is was the equivalent of a homeless hostal
  : staff told us not to eat on site and we left a day early

Very Good
Traveller Type: family with young children
  : Ours was clean and comfortable. You get what you pay for so we weren’t expecting much but we’re pleasantly surprised,Didn’t use pool and apart from arcades and one show we spent our days off site:

Very Poor
Traveller Type: family with young children
  : How close it was to the beach
  : Hello, I wanted to book a lovelyweekend away for me my friend and her daughter.. we heard camberSands was beautiful so we looked on booking.com and saw pontins. We booked Friday - Monday and was charged £250 for 2 adults and 1 child baring in mine the child is free. As arrived we were shocked in how no one new our booking and the quality of service. After speaking to most people in the que when checking in the majority of people were charged under £100 some people paying even £30 for 5 people! I am very upset in how much I paid and the quality of the arrival. Paying £250 for 3 nights when some people are paying less than a third of the price I am not happy. Also on arrival the customer service more than lacked due to the lack of advice on how to check in early, which we already called in advance to do and were refused on entrance. The lack of customer service was unfortunate. Look forward to hearing from you soon.

Very Poor
Traveller Type: family with young children

Poor
Traveller Type: family with young children
  : Once we finally got a room 3rd time lucky it was alright. Nice quick walk to the beach
  : We got given a key to our Room which we found that someone was alway their. Half of the attraction was closed due to being broken. The place books run down and not looked after. The room under the beds have cobwebs and we didn’t have a tv controller it didn’t work in the tv. The sofa bed was uncomfortable to sit on, the all you eat breakfast was greasy and not alof to choose from especially for young children

Disappointing
Traveller Type: family with young children