Reading Contractors Digs 2 by Shepherd Serviced Apartments

Very Poor
Traveller Type:
  : The linen on the bed appeared to be clean.
  : After having paid the deposit, full amount and providing all the ID required all communication from the accommodation stopped. We had to wait outside the property for two hours after the check-in time with no response until we resorted to contracting Booking.com. The accommodation was far from the photos. The grass in the garden was so overgrown it was unusable. There was a collection of beer bottles in the garden and the bins at the front were overflowing. After asking for compensation due to the delay getting into the property the replied saying wed damaged the property and refused to give us our deposit back. We hadnt noticed the damage they were claiming wed done. We didnt do the damage they were claiming we did. They couldnt provide any evidence it was us - just a photo that could have been taken in any property with white walls, at any time. Booking.com refused to help us. We had no support and lost a 250 deposit and had a very poor stay. Do not trust this accommodation or stay here.