The Old Pottery House

Wonderful
Traveller Type:
  : Excellent location for all amenities. Not to far from costal towns of Scarborough and Whitby Dog friendly house. Lovely views, close to castle and lots of walks and restaurants near by. Everything you need in the house for a weekend away.
  : Was fine for us but toddlers need to watch out for the stairs and steps outdoors. Limited parking at the house (2 cars) but other car parking close by.

Very Good
Traveller Type: Family with Young Children
  : A great family house great location

Wonderful
Traveller Type: Family with Young Children

Pleasant
Traveller Type:
  : Location and size very good
  : The ovens were absolutely disgusting and despite a message they were not cleaned. The shower in the 2nd floor bedroom was loose and overall cleanliness was poor.

Very Good
Traveller Type: Family with Young Children
  : The house was beautiful with lots of space & several areas outside if you wanted to use them including a fire & pizza oven. It also comes with a gas BBQ. There is parking space for 2 cars. If you have children there were child gates wherever they would be needed in the house. We loved the stone areas that had been left inside the house. Loads of storage downstairs. We had a super time & plenty of things to do in the surrounding areas. Everywhere is on a hill so be prepared
  : The house is built into a hill so there are lots of stairs & steps . 4 sets from top bedrooms to living area & some smaller steps. Which meant that 3 out of the 6 of us had some difficulty. We had 3 cars so one car had to be parked up the hill away from the house. Needs some t.l.c. in a few areas & maybe locks on the electric cupboard doors for child safety. Needs more appropriate clothes storage in grannie flat.

Disappointing
Traveller Type:
  : There are positives to the Old Pottery House in Pickering, but unfortunately these are out weighed by the negatives. For our full review please see Google Reviews.
  : I do not wish to take too much of my time writing or your time reading, a lengthy description of our findings at The Old Pottery House in Pickering. The recorded telephone conversations in possession of Host and Stay will serve as evidence of our incredible dissatisfaction of the appalling state of maintenance and cleanliness, as well as the related health and safety issues. One assumes, they may be publicly available under the Freedom of information act (https://www.legislation.gov.uk/ukpga/2000/36/contents) unless the General Data Protection Regulation (EU GDPR) is applied (https://gdpr-info.eu/). The pictures we have uploaded provide a basis for concern and can be found in the shared link below or by clicking on the following title Pickering, The Old Pottery House 20-06-22. https://1drv.ms/u/s!AopVDDTU38ffi1jmwtHvfSwS5PrL?e=LFCJcd The included images are in the respective files for ease of navigation and relate to several identifiable areas of concern, namely: 01 Outside The Old Pottery House Pickering 21-06-22 02 Kitchen TOPH Pickering 21-06-22 03 Living Area TOPH Pickering 21-06-22 04 Stairs TOPH Pickering 21-06-22 05 Bedrooms TOPH Pickering 21-06-22 06 Bathrooms TOPH Pickering 21-06-22 We do thank Host and Stay for their continued apologies, but do question why the same concerns highlighted over a year ago have not been addressed. We feel sorry for the property owners as their home is potentially quite exceptional. Kind regards Dr John Connell

Wonderful
Traveller Type: Family with Young Children
  : The village location, beautiful garden, layout of the building was so different, cosy and relaxing

Wonderful
Traveller Type: Family with Young Children
  : Location
  : Nothing

Very Poor
Traveller Type: Traveling as Couple
  : This property has a lot of potential. Ease of key collection. Large size.
  : The company who runs this property have several issues. After we booked through booking.com they require a 250 damage waiver deposit. Ok, fair enough. They sent messages on the platform asking to pay but no instructions. Finally they sent a link, I paid within a couple of hrs.Next day we were due to leave and to my surprise we received an email saying they DIDN'T receive the waiver and the booking WILL be cancelled. Had to phone to ask why this happened and to check they actually received the deposit. 1hr later it was confirmed. Only half the instructions were sent on SMS so I had to call again to ask them to send the instructions again.Once arrived at the property here's where more issues appeared:1) large pile of dog excrement in the middle of the back garden2) the heating in the main area didn't work3) kitchen fitting we're broken and have seen better days4) WiFi password and name are incorrect, a.new router was supplied at some point and no one thought to change that info on the placard or the welcome book5) the oven is very dirtyOnce again, I called to report the dog excrement and the heating issue to which I was told "we'll inform the cleaning team" - that's it?! Nothing to say they'd come round to clean up immediately, just that they'd leave the large mess there until our stay is over.When informed about the heating issue, they said they'd have to ask the owner, to which they called back 30 mins later recommending me, the guest, to open up the thermostat to change the batteries. Only the thermostat is wall mounted and mains installed. Recommending a guest to open up a mains installed thermostat is absolutely outrageous and dangerous thing to do.No resolution was sorted by the end of our stay and no one had come to clean up the mess or fix the heating.Stained carpets.Old dog treats in the cupboards.Very dirty glasses in the kitchen.

Good
Traveller Type:
  : The space was brilliant. We were a group of 7 women. Plenty of room for us all. The layout was great. Ideal location for the station at Pickering, and the main town area too, it was about a 5 minute walk. The house had a good amount of facilities you would expect, but some things could have been better (e.g. lack of warm water/broken dishwasher). The location was quiet, although close to the station and the trains could be seen and heard from the house, this was only from 9am until 6pm, so it was enjoyable to see them coming and going.Wifi was good, with a decent Smart TV with access to a large number of applications for streaming. Washing machine and tumble dryer in the utility room too, but unsure if these were usable as we didn't need them.
  : There was little to no hot water for the whole weekend for any of us, no matter what time or how many had showered beforehand. Showers and washing up had to be done with barely warm water! There were 2 fridges in the kitchen, but one of them had a foul smell in it so wasn't used. The dishwasher was still broken, even after I'd checked if the previous reviews were still valid. There were no small, individual recycling boxes, just a main rubbish bin and a green/grass bin. Some of the cupboards in the kitchen couldn't be opened properly as they are push function. In the bunk bed room is a box on the wall that constantly hums all the time, even during the night which we weren't made aware of before our stay, even with ear plugs this could be heard!! There are no mirrors in any of the bedrooms, unless they had an ensuite, but then no electrical plugs were in the bathroom for using hairdryers. The car parking space isn't big enough for 2 cars, only 1 car could fit so all others parked up the hill near the houses. Some of the pots and pans could be replaced, as they looked old and tired. The ovens and microwave needed to be fully deep cleaned as still covered in grease!