Shepherd's Bush Flats

Disappointing
Traveller Type: Traveling as Couple
  : It was somewhere to stay. Location was good
  : Disgusting, looked like it havent even been cleaned. ANTS everywhere!!!! Wallpaper peeling off the wall, mould everywhere, stains everywhere. Overall really dirty.

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : The shower and the room.
  : U need to watch out not to get the bathroom flooded.

Pleasant
Traveller Type: Business Traveler
  : There was a mouse in the room

Poor
Traveller Type: Traveling as Couple

Very Poor
Traveller Type:
  : the location was not that bad, it was a 20 minute walk to the nearest tube station.
  : The bed was just a wooden box with a poor mattress on top. The curtains were broken, so we woke up really early because of the sunlight. In the booking, it said that there was a fully equipped kitchen, but there was only a fridge and a poor microwave. The bathroom was kind of okay, but really small and not very clean. We could also hear the neighbors talk really loud.

Pleasant
Traveller Type:
  : Location close to trasport quiet area value for money basic but pleasant
  : Could do with a little looking after

Disappointing
Traveller Type: Traveling as Couple
  : They leave tea and coffee. Cheap option if you're staying for a very short period of time or a low budget (don't expect great cleaning or comfort though).
  : It's the third time I choose this apartment for my stay in London and this was the worst room by far. The last two times the lack of cleaning and odd smells were bearable since this is a very cheap option for London, but this time the fridge was dripping and had an awful smell, and the bed was super uncomfortable, like just a bunch of springs with fabric on top. The check-in is also odd, they help you get to the location (the address they give is not completely accurate) only till a certain time (until 6pm ) after that you gotta pick up the keys from a hotel that's an hour walk from the flat, while they could just give the proper address and install a padlock for the keys.

Very Good
Traveller Type:

Very Poor
Traveller Type:
  : I am very disappointed about the service on Shepherds Bush flats. I went last Friday 26th of April 2024 room 2G was very cold, no towels provided. The room was very dirty and lot of insects around. I took some pictures of the room. I couldnt sleep on that room I left the room and I tried to contact someone who is responsible for the hotel but unfortunately no response. Yesterday I called Cromwell hotel they told me to complain on the booking.com about my experience. I would like a refund for that day. I am always using hotel 23 at West Kensington. I never see like this hotel before it is very bad service
  : I am very disappointed about the service on Shepherds Bush flats. I went last Friday 26th of April 2024 room 2G was very cold, no towels provided. The room was very dirty and lot of insects around. I took some pictures of the room. I couldnt sleep on that room I left the room and I tried to contact someone who is responsible for the hotel but unfortunately no response. Yesterday I called Cromwell hotel they told me to complain on the booking.com about my experience. I would like a refund for that day. I am always using hotel 23 at West Kensington. I never see like this hotel before it is very bad service