Marble Arch Mews Apart'hotel

Very Poor
Traveller Type: Family with Young Children
  : On the day of arrival, just before taking the flight, they call me and tell me that they will change my accommodation to another one, because the first one does not have room for the three of us. I asked them to send me photos and they told me they didn't have any, I asked them to send me the link to booking and they told me it wasn't on the platform. At that moment we were forced to accept the change with the promise from the interlocutor that the new apartment was much superior to the one I had reserved. This new apartment was located at 109 Lisson Grove London NW1. When we arrived at the apartment, we found that they forced us to pay for the entire stay without giving us an invoice for the amount we paid. At first glance we found that the apartment did not meet habitable conditions but it was night and we were traveling with a small child, so we had no choice but to accept the situation. When the interlocutor left, we began to inspect the room and found the following deficiencies: The heating didn't work. There were only two chairs in the kitchen, so we couldn't have breakfast, lunch or dinner. There were no cooking utensils. There was not enough bedding and what was there was torn. There were no tools to clean, we spent the entire stay without being able to sweep the floor, for example. We immediately wrote to the person who opened the apartment for us and he never responded to our messages again. We called another number and they sent us to call another person who came with a small stove and told us how to use the heating. However, the heating never worked. As a result of the poor conditions my son and I became sick.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing! This is a scam. Waste of money, time and energy. DO NOT BOOK! Every positive review is fake! Horrible experience!
  : The room is located in a dodgy alley which was covered in trash and piss. The room itself was extremely dirty. We didn't even feel comfortable taking our shoes off! There was blood on the toilet and hair on the bedsheets and bathroom, which were never cleaned from the previous occupier. When we inquired about the toilet having blood, I was told that maybe the cleaner cut herself. There was a terrible odour, like sewage, which they tried to mask with some disgusting spray or something. We left after a few hours and had to book another accommodation! The service is also horrendous! I have been in contact with the manager every day for over a month for a partial refund, but I never got it!

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple
  : We had two rooms on consecutive nights. The first was brilliant, but the second wasn't.

Pleasant
Traveller Type: Traveling as Couple

Poor
Traveller Type: Family with Young Children
  : The apartments location was good. Host was nice.
  : There were mice in the apartment. The apartment was not as clean as the pictures suggested.The addres was wrong.

Very Good
Traveller Type: Traveling as Couple
  : The host welcomed us quickly, even though we had booked literally at the last minute due to an emergency. The room is very nice and comfortable, although face towels were missing, but I think he would have been kind enough to provide them if we had asked for them. We recommend placing the TV antenna on the table to get the TV signal. The location is very good. Our experience was positive and we would return.

Very Good
Traveller Type: Solo Traveler

Pleasant
Traveller Type: Traveling as Couple