Locke at Broken Wharf

Disappointing
Traveller Type: Traveling as Couple
  : One of the receptionists, Ceri, was so so lovely. We had a lovely handwritten note by her and check-in was a breeze. It was right next to the river which was nice to walk along
  : The other receptionists were quite rude and passive aggressive, and so was the housekeeper. My first night, I had asked if there were any available rooms to upgrade to and the receptionists just looked at me funny and shook their heads with a scowl. No customer service or politeness at all, it was so odd. The experience was so different from what the pictures and website portrayed... the room was small, cramped, and not well-cleaned (the corners and sides of the rooms were so dirty!). The induction hob took SO long to heat up and when it did, it was super low heat when I put it on high. Disappointingly, the bed was so so uncomfortable that we had to leave after a couple days and ended up paying more to stay at a hotel AND still had to pay for the apartment (we had booked for a week and it was non-refundable). The only reason we chose this place was because it had a kitchenette, but even that was not worth the money. And despite it being riverside, the location was so weird. Ubers/taxis couldn't really drop you off in front because the road to the place is pedestrian-only, so our first time there we had to lug our luggage over the bridge and use the stairs. After that, we made sure to get Ubers/taxis from The Westin next door. Public transport was also weird to get to, but we were able to walk to London Bridge at least. The gym wasn't well-equipped either so we didn't use it in the end, and our room cards kept malfunctioning. Do not recommend.

Good
Traveller Type: Traveling as Couple
  : Loved the relaxed modern vibe of the hotel and bar grooves music playing in the background
  : The double bed seemed rather small, perhaps because we are used to a super king size bed and find standard double beds a bit uncomfortable. (we are 8 & 11.5 stone just for ref.)