Abbey Garden at the Highland Club

Disappointing
Traveller Type: Family with Young Children
  : Loch Ness is a marvelous location and the Highlands Club used to be really good, however maintenance and administration are horrible at the moment and are running the place to the ground. Will find someplace else for my next stay.
  : I asked for an early check in because 16:00 for check in is too late but was denied even the place being completely empty of guests. I was received by some older guy who was complaining that he was late to be home at 16:30 because of us The pool was completely cold and after a complaint with the staff was told that it was supposed to be that way. The back gate at the garden was completely broken and the garden filthy. On the day we were supposed to check out the staff knocked at our door at 10:00am rushing us to leave even though the complex was completely empty A disappointing experience!

Good
Traveller Type:
  : Apartment was really nice and clean.but..
  : As my mother is wheelchair bound we booked this apartment on the understanding it was wheelchair accessible unfortunately the rear door lock was broken when we arrived and it made it really difficult to get inside as we had to use the bedroom door/window access point which meant crossing the lawn with the wheelchair which resulted in dragging leaves and moss into the bedroom every time we entered the apartment, we asked if a repair could be performed but were told it would be unlikely, so this turned into a real nuisance and had a negative impact on our stay. I had e-mailed my concern beforehand when we returned home and havent receive any response which is quite frustrating and very annoying!!

Very Good
Traveller Type: Traveling as Couple
  : Very interesting unusual location - Rght by Loch Ness and the Caledonian Canal. Former Fort, then Monastery. Lovely swimming pool!Lots of beauty all around
  : There was nobody 'in charge' - and our 'hosts' were very remote! (The Aonach Mor rep. was friendly when she eventually arrived)The advertised restaurant was great, but misleading to say it was part of the setup. it was a long walk. The garden attached to our flat was awful! Glad we didn't have to spend any time in it.

Very Good
Traveller Type: Family with Young Children
  : The proces around getting the key (when and how) should be more clear
  : We did not hjborg that we should leave the apartment clean, not just tidy but clean.

Good
Traveller Type: Family with Young Children
  : The location and general facilities were very good. It's a great place to stay for the whole family. The apartment was well appointed, nicely decorated and a good size.
  : There was no contact from staff at all during our stay with the exception of check in...a simple text or call would have been nice. On check in we were shown the complex's recycling area before anything else which seemed very unusual...(imagine arriving at a hotel and the first place they point you towards is the dustbins) and, despite the building being beautiful, which we were desperate to see...arrived at our apartment via the garden door the route of which is quite muddy which caused us and the satff member to walk right through our newly cleaned apartment with dirty shoes as he seemed in a hurry without time to remove them. There was a bad damp smell in the hallway of the apartment which didn't improve and we reported it but there was no response at all from staff. The mattress in the main bedroom was very uncomfortable and when I made my final checks that we had not left anything I noticed that the area under the sofa looked like it hadn't been vacuumed in a long time. The water in the showers ran hot and cold.

Wonderful
Traveller Type: Traveling as Couple
  : HistoricLocationVistas
  : No issues

Very Good
Traveller Type: Family with Young Children
  : Apartment was lovely. Location brilliant. The facilities were generally available to use as required, such as snooker, gym and table tennis. Amazing building too.
  : Not the fault of the owners but we had a storm which took the power out in the village for one and a half days. The apartment stayed pretty warm though which was good. The only other thing was on the last day our upstairs neighbours were running round like mad people and sounded like they were coming through the roof late in the night. Again not the fault of the apartment.

Wonderful
Traveller Type: Family with Young Children
  : Nice spacious apartment with all the facilities you need for a comfortable stay.
  : It has a nice big garden, but the gate needs replacing to allow younger children to play safely. The shower runs a little hot and cold.

Wonderful
Traveller Type: Family with Young Children
  : Great big apartment very clean with the fully equipped kitchen! It also had a huge garden which was great for kids
  : It was pretty tricky to take a shower as the temperature of water was dropping to cold unexpectedly. Also I would say the mattresses need to be changed on all beds.

Wonderful
Traveller Type: Family with Young Children
  : Great to have the pool and games room on site
  : Showers were a bit cold