Owston Hall Hotel

Policies

When booking more than 3 rooms, different policies and additional supplements may apply.

WiFi is available in public areas and is free of charge.

Free public parking is possible on site (reservation is not needed).

Pets are allowed. Charges may be applicable.

Children of any age are allowed.
Children up to and including 2 years old stay for £15 per person per night when using an available cot.
Children up to and including 12 years old stay for £5 per person per night when using an existing bed.
Children up to and including 12 years old stay for £15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Owston Hall Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
A damage deposit of GBP 50 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note that if you are locating the hotel with a sat-nav, you are advised to enter postcode: DN5 0LP.

Late check-in after 22:00, please contact the property prior to arrival. The night porter will check you in.

Well behaved dogs are only allowed in selected rooms, subject to availability. Guests travelling with a dog, please note that there is a fee of GBP 20 per dog per night. Only one dog is allowed per room.

Please note all spa, gym and pool facilities are closed due to a major refurbishment. The new improved spa will open in mid to late 2023

The Reception desk no longer takes cash payments. All payments must be made via card.