Westciti Caroco Aparthotel

Policies

WiFi is available in all areas and is free of charge.

Free private parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
No cots are available.
No extra beds are available.

Please inform Westciti Caroco Aparthotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Please note daily or weekly cleaning is not currently provided for the rooms.

Please note that the hotel does not have a 24-hour front desk. The latest check-in time is until 21.00. Check in from 21:00 till midnight can be arranged at an additional fee, please let the property know in advance using the contact details found on the booking confirmation.

Please note that the credit or debit card used for booking must be presented upon arrival. If the card holder is not a guest, an authorization form signed by the cardholder along with a copy of the card must be provided.

For group reservations of 3 or more rooms different policies and additional supplements will apply.

The lead guest must be at least 18 years old. All guests under the age of 18 must be accompanied by an adult.

Cleaning, linen and towels are offered weekly free of charge. Additional cleaning, linen and towels are available at an additional fee.

Cots are available on request.

Please note our buildings have multiple apartments which are different in shape and size and are on different levels. Please contact the property before if you have any specific requirements and we will try our best to accommodate it.

Smart Check-in Process:- We will send contactless digital key information by noon on your arrival day by Text/Email. You can use this information and check in anytime after 2 PM. The reception is manned till late at night if you need any help with check-in. Check-out time is at 11 am, Late check can be arranged at extra cost and subject to availability.

Early Check-in:- You can arrive anytime after 9:30 AM on your check-in day and wait in our lounge area until your room gets ready or you can leave your luggage with us and come later. Check-in time starts at 14:00, Early check-in to the room can be arranged at extra cost and subject to availability.

For group reservations of 3 or more rooms, a Non-refundbale cancellation policy will apply.

The lead guest must be at least 18 years old. All guests under the age of 18 must be accompanied by an adult.

We provide free once a weekly clean and change of all linens and towels. Additional cleaning, linen and towels are available at an additional fee.

Cots are available on request.

Please note our buildings have multiple apartments which are different in shape and size and are on different levels. Please contact the property before if you have any specific requirements and we will try our best to accommodate it.
Guests are required to show a photo identification upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.


Please note all deluxe studio apartments have mini kitchens and are approx 20sqm. All our 1-Bed and 2-Bed apartments are equipped with fully furnished kitchens and they have a separate bedroom and open plan kitchen and living room.