Oakley Hall Hotel

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : The room was fantastic and the breakfast absolutely delicious. Liked the fact that we could park right outside our room in the courtyard. Grounds amazing as well.
  : Pillows were very hard and uncomfortable with no others available to swap, but its not a problem as we will bring our own next time. Also I really wanted a soak in the bath but I was unable to get the water warm enough.

Wonderful
Traveller Type: Business Traveler

Very Good
Traveller Type: Business Traveler
  : The room was exactly as described, spacious and very comfortable. The staff were incredibly helpful and polite and the food was amazing. The grounds looked fantastic, sadly my stay wasn't long enough to make the most of them.
  : A few minor cleanliness issues with the room, such as cobwebs, but minor things really. The bar was busy and understaffed so the one barman was running around juggling multiple requests. Service was therefore slow, but polite when it did come.

Poor
Traveller Type: Traveling as Couple
  : The parkland grounds were beautiful, the communal areas for the hotel were very pleasant and the breakfast was good
  : Room 21 overlooks a small dark courtyard, and to disguise this the windows had voile curtains, plantation shutters and curtains, virtually blocking out all natural light. Even with the overhead lights on it was so gloomy I could not see my black socks in the bottom of my suitcase! The additional issue was a problem with the hotels boiler, so we had no hot water and were therefore unable to bath or shower either on the evening of our arrival or the next morning. Incidentally, having un-knowingly run cold water into the bath, the plug was then stuck so the water would not drain away. The maintenance man promised for the next morning failed to arrive. (In the event, this was not a problem as we still couldnt have bathed as still no hot water!!) There was a dreadful lack of communication. Having raised these issues with the reception desk, and being told they were being sorted it took two more visits to reception, over the course of nearly an hour, to discover they were not able to sort the problem! A phone call to the room to update us would have been appreciated. Similarly, when checking out, I acknowledged the hotel common areas were lovely; the breakfast good; and the grounds lovely - but that I was very disappointed by the room and certainly by the lack of hot water not what one would expect for a room charged at over 200 per night! I was told they had my email address and the general manager would most certainly be in touch, I have waited for over 48 hours before posting this review but am posting it because I have heard nothing! No apology and no offer of recompense. This should have been an absolutely delightful overnight stay but a dark room with no view and NO HOT WATER is certainly not worth over 200 per night!!

Pleasant
Traveller Type:
  : Beautiful surroundings and hall. Clean with very friendly staff. Food was underwhelming and could have been presented better. My son ordered pork starter which arrived under cooked so the fat wasnt rendered down and the crackling soggy. Inedible.He had to send it back without any real apology.
  : The house was lovely although sadly lacking atmosphere.

Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Business Traveler
  : good
  : Dinner...steak quality good..not hot enough and not cooked on a professional griddle...haddock dry and more batter than fish...excellent care regarding allergies with flags to alert

Wonderful
Traveller Type: Family with Young Children
  : Friendly and helpful staff. Excellent food in the restaurant.