The Salthouse Lodges

Wonderful
Traveller Type:

Wonderful
Traveller Type: Family with Young Children
  : View and hot tub
  : Breakfast in hotel included

Very Good
Traveller Type:
  : Breakfast was good. Location was excellent.
  : Few issues in property. Not enough plates or cutlery. Trip for heating kept going off. Outside light didnt work & could have resulted in an accident going in & out to hot tub.

Wonderful
Traveller Type: Family with Young Children

Fair
Traveller Type: Traveling as Couple
  : the location is amazing
  : blind broken in main bedroom. asked to get it fixed and no one came.was very very hot inside.furniture shabby

Wonderful
Traveller Type:
  : stunning views, friendly and helpful staff, fabulous food, gorgeous spa. the private hot tub in the lodge was really lovely.
  : 3pm check in was very late and 10am check out time far too early to fully enjoy the hotel and lodge. The lodge was well equipped but for the price we would expect better tea and coffee facilities ( cheap sachets) or a coffee machine. There was no milk or bottled water provided. A welcome pack with orange juice, water, milk and snacks would have made the experience much better.

Disappointing
Traveller Type: Family with Young Children
  : Lovely accommodation, lodges were clean, roomy, clean, comfortable enough.
  : All beds were two singles put together, no doubles. Customer service appallingStaff refused to give us a second key so we had to leave door unlocked while half of our party were at a wedding. Leaving small children in the lodge with front door unlocked until early hours. Despite there being menus and room service information in the rooms, theres no room service to the lodges. Reception very unhelpful when I was trying to get my very hungry toddler dinner after a delayed flight meant we arrived late. Was told only option was to go to the restaurant which we did at 9pm. Toddlers food came very quickly but the rest of us waited 45 minutes for our meals - we were forgotten about.Reception never answered the phone. Called one evening to request a late check out, told by the guy it was fine, just to be called the next morning with 15 minutes notice to say theyd charge us 30 per every hour we were late. Asked multiple times with help calling taxis to be told repeatedly we dont do that. Receptionist in check out incredibly rude and defensive when we tried to explain our disappointment. Extortionate amount of money to pay for this property, our expectations of the place were high, with customer service to match. Sadly the staff really let it down.

Very Good
Traveller Type:

Wonderful
Traveller Type: