Grosvenor House APT 1

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : The location was ideal
  : The bed was HORRENDOUS, the mattress provided NO support whatsoever and every single spring could be felt through it!! The oven was dirty, the shelf was thick with grease, the grill pan itself was dirty as were two other cooking trays!! There was no information pack provided in the apt. No response received following our email to the owners following our stay, very disappointed

Very Good
Traveller Type: Solo Traveler
  : The cleanliness and the location. The views were fantastic.
  : The scuffed paintwork in places. This was the first thing I saw as I entered the apartment, and it was a shame because it doesn't take much to take care of and it is the first impression.

Wonderful
Traveller Type: Traveling as Couple
  : Stunning location looking out to sea, very near everything you need, very decent size, very clean and would stay again.
  : House keeping staff entered the property without knocking to access a linen cupboard in the flat which apparently is where the linen is stored for the whole building. We didn't like this. On another day another guest had been directed to our apartment and was trying to unlock the door. Only one set of towels were provided when we were two and no one answered our messaging. We eventually walked over to the hotel that manages the property a few streets away and were given a second set of towels.

Very Good
Traveller Type: Traveling as Couple
  : We were upgraded to Belgrave 4 but not sure if it was an upgrade or not, as much smaller than the pictures of Grosvenor House suggested, however it was very modern & clean and perfect for one night. Small double but comfy. Lovely view of the sea from small loft windows. Great to hear the sea as drifting off to sleep. Very friendly & helpful staff.
  : Lots of steps to 4th floor & no lift. No towels but this was rectified after a telephone call.

Good
Traveller Type: Traveling as Couple
  : Great view, bedroom, bathroom and kitchen were immaculate. Bed very comfy.
  : Apartment was carpeted throughout in light grey, laminate flooring would be better in the hall and living room as it was dirty and stained. Disappointing for the high price.

Very Good
Traveller Type: Traveling as Couple
  : The building had been very well renovated and was split into a number of apartments. Apt 1 had the first floor. The rooms were spacious, with very high ceilings and fantastic views from the front of the apt. Although on the sea front, the traffic noise was minimal as was the noise in the evening - we were there over a bank holiday weekend. Although parking at the linked hotel was always taken, we always managed to park for free on the road within 5 mins walk of the Apt. ( We found space on North Road ). There is a loading bay outside the apartments. The bed was made up of two joined single beds. This made it slightly uncomfortable, but it was firm enough for my bad back. Aberystwyth is a strange town, it is a mixture of lots of things. We found some good restaurants, and it is an ideal base for visiting the local area. We had an electric car and after a few visits, managed to recharge at the local Tesco superstore. It is just a 7 minute flat walk from the station.
  : There was only one comfortable single side chair for the bay window. Two would have been useful, instead of having to use a dining room chair so we could both sit and enjoy the fantastic view. A few very minor items missing:- plug for the kitchen sink, a sink bowl, potato peeler and a fish slicer or long spatula. Although there is a dish washer, there was only enough cutlery and plates for about one day, so you ended up hand washing. As there was no plug or a bowl this was difficult. Useful to have a draining board stacker. There was one mix up, which could have been avoided. The deal I had was where Booking.com paid a small part of the bill. When I collected the keys I was given a receipt which indicated that the full amount had been taken for a bank account. In fact the bank account was not mine as I assumed, but was one of booking.coms, who had already taken the correct account from my account. The hotel could not explain the difference and it took a call to Booking.coms customer service to explain the process. This was dealt with quickly. The mix up could have been avoided by not giving me the receipt.

Disappointing
Traveller Type: Solo Traveler
  : Apartment was clean and relatively comfortable. View over the sea front was brilliant.
  : Hotel owner/manager was very aggressive. There was a payment dispute between him and booking.com. I had paid my full amount but I was still dragged into the issue.He tried to have me pay for another night which I refused as I'd paid my part. He told me to get in touch with booking.com to resolve the payment issue otherwise I couldn't stay my second night. I asked why I'm getting in touch with booking.com to resolve an issue that isn't to do with me. At this point he got very aggressive and was yelling at me telling me he's not a charity. I had to remove myself from the situation as I had a panic attack. I proceeded to try contact booking.com as he asked. I finally get to speak to someone who advises they'd call him. This was already being done to no avail. Meanwhile I'm sat in the lobby waiting for a resolution and to see if I have somewhere to stay for the night. I've just climbed a mountain so I'm very tired, very muddy and need a shower and a sleep. After he'd finished yelling down the phone at booking.com he came out of the office and told me its being sorted and walked away. Not knowing what to do, I wait in the lobby for the resolution or an update. None came so I head back to the room for a shower and then to meet a friend for dinner. I spend hours in this lobby trying to resolve this issue. Time I could have spent enjoying the accommodation I'd booked. All night I'm worried I'm going to receive a call from the hotel telling me I can't stay. Eventually I didn't hear from them and only found out when checking out that a resolution had been sought. A far from relaxing weekend I must say.

Disappointing
Traveller Type: Solo Traveler
  : Location was convenient with a nice view from living room window, this would have been better if windows were cleaned.
  : Apartment and building quite run down cosmetically. Both smelt musky and damp, throughout the apartment there were no guidance on how to use kitchen appliances, surrounding area and sightseeing places of interest. Cosmetics of apartment were very outdated and worn (paint rubbed off, large cracks in the walls and ceilings) furniture very uncomfortable chairs in living room and bed in bedroom. The bed was just to singles pushed together that kept separating throughout the night and mattresses were flat as a pancake. Apartment could do with new TV as the current one was very unresponsive and would just turn off by itself. Utensils in kitchen were odd no complete sets. Also on booking.com listing it shows different/ better shampoo/ soap what was supplied was cheap and horrible.

Very Poor
Traveller Type: Traveling as Couple
  : Not much as stayed in a place we didn't book.
  : Booked and paid to stay in a place and was given a different place on arrival.