Kamelya Fulya Hotel & Aqua - Ultra All Inclusive

Poor
Traveller Type: Family with Young Children
  : The hotel grounds were very well kept and beautiful. Lots of bars, entertainment, and activities in the evening so we were never bored. The food had a nice variety, with many snack bar options throughout the day. The all inclusive drinks were also decent quality, and the beach had plenty of sun beds so we never worried about rushing to get space. The restaurant, bar, and entertainment staff were fantastic! I can't say enough about these staff members. They were very hard working, personable, and friendly. There was also an Oktoberfest themed party which was a huge highlight for us. It was so much fun - kudos to those that arranged and worked it.
  : It took about 45 minutes to check-in. We had three reservations which seemed to confuse the gentleman. He ended up telling us to go sit and wait for 5 minutes while he finishes. While we were waiting, he proceeded to check-in two other families and gave them keys. After 10 minutes, we went back to the desk to ask for our keys and he was clearly annoyed and finally issued our keys. Then one of the rooms, the bathroom was flooded. When we went back downstairs to ask for another room, the same gentleman told us that he'll send someone to fix the leak but there's nothing else he can do despite the carpet being soaked.One day, I left a bag at the pool, and when I went to ask the front if it was turned in, they told me to ask Guest Relations at 08:00 the next day. Next morning, I stop by at 08:00 and they weren't open. The front desk lady told me to come back at 09:00. I come back at 09:00, and the same lady tells me Guest Relations is closed for the day and to go to another neighboring hotel to ask about the bag. Walk to the next hotel, they can't help me and told me to wait for Guest Relations. I walk back and Guest Relations was open. Completely disorganized.On the last day, my nana was about to enter the elevator and slipped and fell. The floor was wet as the cleaning lady just mopped and did not put up a sign to caution guests. She was taken to the hospital and had two fractures in her pelvis. The front desk did nothing. Guest Relations did nothing. We were told the hotel manager will email us as there was no manager on shift. How does a hotel that size have NO manager working? We received an email saying the hotel is not at fault and the floor had not been mopped yet (per the cleaning lady). We have two witnesses who confirmed the floor was wet and just mopped. The sheer negligence, disorganization, and lack of responsibility of the front desk and Guest Relations is the reason we'll never return.

Good
Traveller Type: Family with Young Children
  : 1- Entertainment activities.2- Most of the staff were very welcoming.
  : 1- Bathrum/toilet facilities were very worn out and rusty like a 2-star hotel.2- We have booked 5 "Sea-view" rooms for 10 people ( around 8000 ) which was a very special trip for us but the rooms that we have taken were not a "Sea-view" and we just could see an ugly balcony. We tried a lot to change the rooms but the manager of the hotel just tried to scape from the issue by all means.

Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : Close to the (private) beach
  : The rooms were very old but most of all they were dirty and unhygienic. There were things broken, dirt or never even cleaned at all, especially the bathroom. The cleaning service overall was bad. The food choices were very limited. The service in the dining area was very bad, we usually had to get drinks ourselves even though this was not the intention. The property was very big with lots of different cafes and restaurants, but almost everything cost extra money, such as hookah, Starbucks coffee, a la carte restaurants, cocktails at the beach

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : The hotel looks amazing, place all around so beautiful. Room was nice and tidy.
  : The worst thing was, nobody from staff weren't speak in othe language, just Turkish. The customer service was awful. My sister ordered proseco and fruit to suprised us on our arrival, she paid 48 for this service. So, we have got it cocktail drink with proseco and finally on the check-out they asked us to pay for it again. After, my sister contacted with customer service, they even not apologise, but said they provided everythung as we requested. Awful.

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type:
  : The food of the main resturant was amazing and the water activities
  : The rooms were not that clean when we checked in