Hotel Phoenix

Very Poor
Traveller Type: Business Traveler
  : The pictures online
  : Terrible room Toilet didnt work Windows didt close Smell of death animals Elevator you cannot trust Lights in the corridor dont work Breakfast was incredibely bad

Pleasant
Traveller Type: Traveling as Couple
  : convenient for our stay
  : colour of walls , very poorly decorated no tea/coffee in room

Fair
Traveller Type: Business Traveler
  : The shower was broken, the water tank on the toilet bowl was not working properly, there is a fridge but it was not working either

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Such a nice hotel with all you need

Disappointing
Traveller Type: Family with Young Children
  : Honestly, it's hard to say good things about our time here. The breakfast was okay, but the food was a bit too salty. However, the beds were really comfy and nice to rest on.
  : This was my first time going to Croatia. We were excited to reach the coast, a place we had been looking forward to. We needed a place to stay for the night, so I looked at different options on a booking website. I found a hotel that talked a lot about its Wellness center. They had pictures of a fancy spa and other things that seemed nice, so we decided to book a room there. I wanted my wife to relax while I did some work on the computer. But when we got to the hotel and paid for our room, we found out something surprising from the person at the front desk. The Wellness center was actually closed. They told us it was mentioned when we booked, but we looked again, and it simply was a lie. They were advertising a Wellness center and it simply was not open at all. We were too tired to argue or change our plans. Feeling let down by this dishonest "bait-and-switch" situation, I started to feel unhappy with BOOKING. They shouldn't allow hotels to trick people like this. We still tried to make the best of our stay by exploring around the hotel, hoping to find a nice restaurant or a fun place to hang out. Unfortunately, we didn't find anything interesting nearby. The only suggestion we got was to go to a restaurant that was a long drive away. This left us stuck in a not-so-exciting place. To make things worse, the hotel's parking lot was noisy in the evening because some of the restaurant staff was hanging out there. They were loud and didn't care about the guests trying to rest. This went on until almost midnight, spoiling our quiet evening. And then, at 6 in the morning, a nearby church rang its bells really loudly, so we had to use earplugs to sleep. All in all, this was one of the most disappointing experiences I've had when booking a place to stay. I can't recommend choosing this hotel. It was a mix of false promises, a not-so-great area, and noisy disruptions that made our stay less enjoyable than we had hoped.

Wonderful
Traveller Type: Family with Young Children

Poor
Traveller Type: Traveling as Couple
  : Very little the premises are way past their due date and staff are no where to be found
  : We asked for taxi to airport forc6 am which they advertise and finally the so called manger said he thought one would. We came downstairs at 6 to find the entire hotel locked - any guests could not get in or out t. We tried opening doors to no avail and my wife finally found an unlocked door in the dark dining room- we barely made the first of 3 flights that day but the hotel was a disaster

Pleasant
Traveller Type: Family with Young Children
  : The staff was kind. Breakfast was good.
  : 1. There was no bottled water in the room..no kettle , tea, coffee or any other complimentary stuff...2. Room furniture was old and wall color was purple...(such colors are not for everybody) 3. After 10.00 pm main door is locked , you need to go to back of the hotel to enter the building.