Mini-Hotel Chocolate

Very Good
Traveller Type: young couple
  : Everything was good but we booked over booking.com when we arrived our room was not available, so we musst move to a women and men room, then they ask us from where i am, my wife she is from Russia say Germany immediately they say please stay with your wife together, next night we have our roome what we booked. But i will say the crew in hostel very nice and do her best to stay there. Spasibo

Very Good
Traveller Type: solo traveller
  : The receptionist was super nice always with me, she gave me a chocolates when i arrived. The mattress is super nice and the toilet and shower are inside the room. I have kitchen, so you can cook here.
  : Is a little bit far from the city center and you don´t have lockers

Disappointing
Traveller Type: young couple
  : There is very little to like about this hostel. On the positive side, the rooms are very clean and the private family room we stayed in was very spacious.
  : I honestly don’t even know where to begin. I have been a backpacker in over 30 countries and have never had such a horrible experience.First of all, the building itself is old and poorly maintained. The entry to the hostel is dark and inhospitable. The common areas are not cozy and there were giant stains on the linoleum in our room. Mattresses and bedding are all in need of replacement and the bed shakes and squeaks every time you move. You can hear everything, including full conversations, from the people staying in the next room.But the facilities are not the worst part of this stay, as the people in and around the hostel made us feel, unwelcome, uncomfortable, and sometimes unsafe. There are a lot of drunk men around the hostel and a friend was even woken up in the middle of the night by the “security guard” (apparently an employee’s husband?) punching and fighting with a guest. Our friend was threatened as well and was so uncomfortable that he checked out the next morning. My husband was bitten by a pit bull when he was standing outside smoking one evening. He was also offered vodka shots in front of the hostel at 7:30am.Honestly, this place seems to be a locals only style accommodation where foreigners are not welcome. Many people seemed to be staying there long-term and we were treated terribly by the main desk person. When we checked in we paid only 1,000 rubles, which seemed low, so we went back to the reception desk a few hours later to say we underpaid and to make sure our reservation for three nights was correct in their system. She came UNGLUED. Yelling, slamming things, etc. and then finally accepting payment. It was as if we had done something wrong. Later she came back to our room to demand 500 extra rubles because we checked in too early (our room was open and ready for us and we weren’t told about extra fees). This seemed unfair, but we paid anyway. After that, she wouldn’t even acknowledge us. What an absolutely terrible place.

Wonderful
Traveller Type: solo traveller
  : Clean and comfortable bedroom. Good location, not far from downtown.

Good
Traveller Type: family with young children