Hotel Casa Palmela – Small Luxury Hotels (Hotel & Villas)

Wonderful
Traveller Type: Traveling as Couple
  : We were there for a wedding. Everything was wonderful, the staff were friendly and helpful. Such a beautiful setting.
  : Nothing really

Pleasant
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : Old still luxury
  : Nothing

Very Good
Traveller Type: Traveling as Couple
  : It's a beautiful property and everything is very clean. Beautifull view from the balcony.
  : Room Size - it's awful small with no place to even open one small suitcase! not acceptabel for the price.

Poor
Traveller Type: Traveling as Couple
  : location is very nice. Away from city. Restaurant manager goes out of his way to make your stay comfortable. Restaurant food is nice. Views are very nice as well. Beds are comfy.
  : It boasts authenticity but the floors are plastic not wooden. The reception staff are clearly untrained. By no means its a 5 star and much less luxury. We asked for an sun umbrella for the swimming pool and the reception guy literally refused to put it argueing that "he might do it later" literal words. The sun umbrellas are literally sub-standard and cheap. One of them flew upwards hitting me and my girlfriend and causing me a bruise. There was a baby nearby and could have hit him in the face. Only one of the reception staff( cant remember his name) really cares, he went out of his way to get a sun umbrella and bring it. We wanted to change rooms to a higher category, they offered us to show us another room , asked multiple times, and simply never happened. The hotel simply doesnt have management, its more like a bunch of 20 years old running a place with a " lets learn as we drive" attitude, and one of them ( the one with glasses) should clearly not be working in the hospitality business. They have no spa ( steam room, saunas, baths etc) whatsoever and its a pity such a nice property is so badly run. We stored our luggage with them while we went to the beach and it literally took them 20 min to find out where they had put it. And its not a big hotel. I wonder who gave them the stars. They are more like 3-4 with no luxury whatsoever. I recommend going to a proper 5 stars ( there are plenty in lisbon). Its more like a country house with absurdly expensive rooms for what they offer in return. A scammers dream.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type:
  : - The hotel is beautifully renovated and situated. - The breakfast is lovely and very well prepared. - We loved the restaurant for dinner. Our favorite waiter was Juao Sousa, who we presume was the service leader. Whenever he was on, the staff were attentive, all dinner and wine recommendations just went seamlessly and he recommended Portuguese specialities we would not have tried otherwise. Needless to say we ate & drank more than usual - the best way to experience Portuguese culture - The wine list had non mainstream, but high quality Portuguese wines, that we greatly appreciated.- We booked two of the Junior Suites and staid in wonderful historic rooms, that were large and practically equipped. - Housekeeping is a gem.- The hotel sits on top of a large area of private woods with great 20 - 90 minutes hiking trails. - It has a real luxury farm feel with horses on the areal, vineyards all around, the woods full of oak trees & 3 well cared for farm dogs. Loved the relaxation in this beautifully curated nature. - Great outdoor spaces inviting you to chill outside in this beautiful countryside.
  : - Their Concierge and reception service are not ideally set up, although very friendly. Reception staff seem insufficiently trained, but really should take on a larger role in organizing activities and manage coordination with the experience tour operators. Having to coordinate yourself and prepay everything is not a good fit for a 5 star hotel. - Service personal seem not fully trained. Especially noticeable were 2 instances, when the lead waiter was not present and 1) the breakfast waiter was rather studying pages, than approaching customers to ask what coffee they would like. 2) At dinner the 3 waiters present stood together in the corner, not watching out whether dinner guests needed something, but therefore chatting so loudly among themselves that it disturbed our dinner conversation for a while. Not a good fit for a 5 star hotel. - Overall we wondered, whether hotel management was around during our stay (or maybe off themselves, as it was the off season), as we never perceived them and staff seemed free to act as they wanted without oversight. The notable exception being Juao Sousa, who ran a tight ship with excellent service in the restaurant, when he was on-duty. Sadly we significantly felt the difference btw the first 3 days when he was there and the last 2 days, when he was not

Very Good
Traveller Type: Traveling as Couple
  : Location was stunning. Staff were friendly
  : there was no wine waiting for us in the room despite being assured there would be. wifi in the hotel was very poor

Very Good
Traveller Type:
  : Lovely location & woods.We loved the restaurant, when Juao Sousa was on service. When he was there service was attentive and worked really well with local food & wine recommendations.Some of the other staff seemed untrained or unsupervised, which we felt on the days when Juao was not there.
  : Service is something they need to work on. Staff are friendly and attentive, but a lot are either untrained or unsupervised, we are not sure which.Reception staff have no knowledge about activities and dont help in coordination. They just give you an email address, which is unsuitable for a house with a 5 star rating. Coordinating their tour operators is something reception should do.

Very Good
Traveller Type: Traveling as Couple
  : The location is superb and the rooms and facilities are excellent
  : Shortage of staff in Saturday night meant we decided not to eat . Good thing breakfast was excellent.