Downtown Delight by Homing

Fair
Traveller Type:
  : Towels for 3 people in an 8 bedroom apartment. Advertised as 2 bathroom, 1 bathroom with shower over bath and a separate toilet.

Good
Traveller Type: Traveling as Couple
  : The location was excellent.
  : The bathroom had crumbling plaster where the shower leaked. The bed was very flimsy, it collapsed on the first night, and we had to repair it twice during the week. The kitchen equipment was basic having only two small mugs and no wine glasses at all.

Poor
Traveller Type:
  : location and space
  : you have to travel 4 km to collect keythe provided equipment poor eg no corkscrew in a country where all the wine is corked, no tin opener you could not cook a meal with provided equipment my deposit of 250 euro not yet returned the freezer full of mould only 3 cups provided fir 4 persons

Fair
Traveller Type: Solo Traveler
  : The apartment was okay and the location was great.
  : Homing representatives don't meet you at the apartment, rather you have to pick up the keys a few kilometres away and then navigate your way to the apartment. No meet and greet or induction to the property is provided by Homing The Homing website doesn't state that the apartment is on the 3rd floor with no lift The ground floor entry is dark and dirty like a rubbish room The cleaner was still working when I arrived Sofa not cleaned, lounge chair is filthy and light switches are grimy Wifi never worked for the entire time. I contacted Homing 5 times regarding the issue and never received a reply No dishwashing detergent, scrubbers, dish cloths or paper towels provided Very limited utensils available. Not suitable for stays of more than a couple of days One door handle falling off continuously The glass shower partition is downright dangerous No individual protection kit was provided even the Homing website states so Guests are not allowed to deposit toilet paper in the toilet, so where does it go (not told by Homing) and there is no bidet

Good
Traveller Type:

Pleasant
Traveller Type: Family with Young Children
  : The location is excellent. Shopping street is close for around 5 mins by walk. The reception staff is helpful.
  : I request the fan when I booked the suite. When I stayed there, it was so hot during the day. If I opened the window, there were lots of mosquitos. I couldn't sleep. You need to come to the reception (10mins by uber) to pick up the keys. I had lots of luggage. The suite was in the third or fourth floor. This is old building so it didn't have an elevator.

Poor
Traveller Type: Family with Young Children
  : in the center and close to all sights
  : * 250 deposit. the entire contents of the apartment is worth less than 100. it was old and bad. shame for the depot. I don't understand the meening of it!* the service is bad!!! you have to collect the keys of the apartment 4 km away. before you can enter the apartment.* bad communication and not flexibility at all* the apartment is very noisy.

Very Poor
Traveller Type: Traveling as Couple
  : The managers of this apartment were totally incompetent, the apartment was very dirty and offered no service. the keys was very complicated.
  : Arrived in the center of Lisbon at around 19:00, we followed the instructions that the managers of the structure had written to us on Booking, that is, that we would have to collect the keys of the apartment at their office, therefore at 19:30 we we showed up in front of their office and, in spite of ourselves, we discovered that the office was closed! So on the phone they explained to us that we had to go directly to the apartment and one of their representatives would give us the keys to enter (the apartment was more than 30 minutes from the apartment by public transport). At about 20:00 we arrived in front of our apartment and on the phone we were told that their employee was busy with another check-in and that he would arrive within a quarter of an hour. At 9:30 pm a guy arrived aboard a scooter, who showed up without even apologizing and made us go up to the apartment (now comes the best), that incompetent person in addition to never having apologized to us for the delay, also had the nerve to charge us an extra 15 Euros for check-in after 21.00. I do not file a complaint to this incompetent agency because I am a gentleman ... In any case the rest of our stay was a nightmare, the apartment was very dirty and did not offer any service ... if I could put zero I would have gladly done it !

Poor
Traveller Type: Family with Young Children
  : Worst communication I have ever experienced

Poor
Traveller Type: Family with Young Children
  : The location is very convenient and person from management company contacted me prior to arrival to coordinate hand off of keys.
  : The apartment is located up several flights of stairs (which I seemed to have missed/no informed of prior). Additionally with 3 of staying the water heating system was not sufficient as well as the electricity that would go out frequently and require me to reset in the landing.