Zen Pearl

Wonderful
Traveller Type: Family with Young Children
  : Loved the pool/gym access
  : The information pack was very basic... no info re nearest supermarket/how to call a taxi/car hire/beach and lido options We found some leaflets in a draw but these were just tourist leaflets There's so much to see and do in Madeira - some insider info would be great Somewhere guests could write helpful hints for future visitors would be great (recommendations, highlights, restaurants catering for dietary requirements)

Wonderful
Traveller Type: Family with Young Children
  : Spacious apartment, well stocked kitchen. Lovely setting, quite quiet and well appointed.
  : Both swimming pools were unheated (indoor & outdoor) plus no keys were provided for the leisure facilities. It was a bit far to the nearest restaurant along steep roads.

Wonderful
Traveller Type: Traveling as Couple
  : Nice apartment within walking distance from downtown. Big rooms with very comfortable beds. Well equipped kitchen with all you need. Very handy during coronavirus curfew.
  : As of advertised amenities ie indoor pool, sauna, gym etc - its a little misleading. All you can use is an outdoor pool with no loungers - has been removed bc coronavirus. Also cant use gym or sauna or indoor pool. Also bedrooms are overlooked and the noise coming from kids playing outside is awful.

Good
Traveller Type: Family with Young Children
  : Location was okay a 10 minute walk down hill into Funchal and a 5 taxi back to the apartment.The size of the apartment was good but a neighbour would let their dog out several times at night, barking!At approximately 1.30am3.30am6am.
  : Poor instructions in the apartment.Mould in the shower.Foisty smell in the two bedrooms which went away while the windows were open but came back when they were closed.

Very Good
Traveller Type: Solo Traveler
  : The flat is very spacious, has a utility room and a clothes horse to dry washing, the two bathrooms are useful, an amazing, large balcony which felt very private and has a lovely view. The flat was very clean and there were two housekeeping visits during my stay to replace linen etc. The staff were very lovely to chat to. A taxi transfer was arranged and appreciated on arrival Plenty of hot water Big fridge-freezer Very clean and quite communal areas in the block The gardens are beautifully looked after The pool was a good place to relax - a bit more maintenance on the tiles in the pool required to clean algae.
  : An extra set of keys would have made life easier. Leaving the property was awkward as we needed to unlock the entrance gate into the complex, hold the gate open with all of the luggage whilst one of us ran back to the flat to leave the keys. This was not easy and I could not have done this on my own. A parasol for the balcony would have been really welcome - I did ask but was told none was available :( I would have been grateful for a 'welcome pack' for weary, late arrivals. Be aware there are dogs yapping and howling - not all the time but both day and night For singles/couples, a few smaller saucepans and a steamer would be good - just two very large saucepans

Very Good
Traveller Type:
  : It was close to the city centerLooked as in the pictures
  : Air Conditioning wasn't working

Very Good
Traveller Type:
  : The apartment is really big, with 2 bedrooms (master + twin) and 2 bathroom, plus a huge terrace and sitting room. Having a washing machine and dishwasher was very convenient. The outdoor pool was also great and towels are provided. We rented a car for some days and the flat comes with a private parking place you can reach by lift. There's a shopping centre at the bottom of the street from the apartment where food and other stuff can be purchased.
  : They were still cleaning the apartment when we checked in at 15.00, so we had to leave the luggage and get out. We were not told that the air-conditioning didn't work (we were provided with 2 fans instead) and it was very hot in the apartment at all times, day and night. We reported the issue but in 7 days nobody came to repair it. We couldn't work out how to watch local or international TV channels though we tried a few times. You can use Netflix if you have an account but not everyone has one. Walking to the centre of Funchal is downhill, which is easy, but returning to the flat (especially with shopping) can be exhausting.

Wonderful
Traveller Type: Family with Young Children
  : The apartment was really lovely nothing to complain about in that area
  : The dogs barking in the neighbouring area