Grand Nosalowy Dwór

Good
Traveller Type: Solo Traveler

Poor
Traveller Type: Traveling as Couple
  : The location is quite ok and the breakfast was good.
  : first of all, we were very disappointed with the service and communication of the personnel. The hotel is not flexible at all. We booked a non-refundable room through booking.com and a few hours later noticed that the check out date is wrong - the hotel couldnt change it, because we booked non-refundable. Then we asked if there are any birthday promotions and they said yes, you could get a free room upgrade but only if your check in is at the day of your birthday, we checked in a day before the birthday so there were no promotions I doubt if this hotel provides any promotions at all.We got the room on the first floor. I should mention, if you want a room with a view on mountains, there are only several rooms on the upper floors where you could get a peak of mountains.What was the worst about the room - cleanliness. As you can see from the photos, there was hair under the sheets, the pillows are yellow. When we called for a responsible person to see how dirty our room is, he came and told that its the responsibility of the cleaning company, not his. After asking (yes, we demanded, they didnt even propose themselves), they changed the room for the same just on the other side of the corridor (with worse view on the parking). So instead of sleeping after a long ride we were moving our stuff from one room to the other one. Usually, when the hotel is 4*, as a compensation they provide better rooms, in this case they didnt even apologise for the whole situation. We felt like we did wrong by complaining about the dirtiness. Also, the water in the bathroom smells very bad and the sink is very uncomfortable to use.Moreover, if you want a calm rest after hiking and you do not travel with kids, dont choose this hotel, the soundproofing is awful, kids are running on the corridor at midnight and we could almost clearly hear what were people speaking in the room next to us.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : Everything was perfect, great breakfast, when the weather is bad, you can visit the swimming pool and sauna.

Good
Traveller Type: Traveling as Couple
  : Beds were very comfortable. Nice family oriented property.
  : Too far away from the town so we always needed a taxi. Not enough ambience for couples. The lobby bar closed early and no ambient seating offered.We were there over a busy long weekend and our room was not made up until 6pm, only after making a complaint at the front desk. Most guests had checked out that day so housekeeping was busy but rooms of guests staying on should have been serviced first.

Wonderful
Traveller Type: Traveling as Couple
  : Breakfast, room and wellness, everything was great :) staff were really nice and welcoming. They provided international plug and an umbrella when I requested, these nice little touches made the stay very comfortable.
  : Wellness need hooks to hang bathrobes. Babies and toddlers with nappies were allowed in Jacuzzi and main pool which I found very unhygienic. Main bar where they had live music was small and crammed for such a big resort, otherwise all good.

Wonderful
Traveller Type: Family with Young Children
  : Balcony! Size of the room in Residency I :) Play games and animators for children were excellent! Reception staff did a great job.
  : I think water in the swimming pool was a tiny bit clearer the previous times I was there...

Wonderful
Traveller Type: Family with Young Children
  : Spa
  : No air conditioner

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type:
  : There is a huge choice of breakfast. We were very surprised and happy when we saw the buffet. Spa facilities are great too, especially upstairs ( adults only ), it is nice and peaceful and you have a wide range of saunas, steam rooms and relaxing areas.
  : The shower over the bath tub, cheap towels and no basic toiletries eg. shampoo, shower gel, conditioner. We did get one bottle of multi purpose shampoo/conditioner, however it wasn't nice. I know it is a 4 star hotel and I cannot ask for much, but it would make all that difference if these little touches were there.