Hilton Gdansk

Good
Traveller Type: Family with Young Children
  : City is truly a gem worth exploring. With its breathtaking beauty and rich history, we wholeheartedly recommend visiting it. The atmosphere is vibrant, filled with warmth and hospitality from the friendly local people. Overall, our stay at the hotel was enjoyable with its central location, excellent amenities like restaurants, spa, and a pleasant swimming pool. The room was nice, cozy, clean, and offered a comfortable retreat. The breakfast buffet great, impressed with its quality and variety. However, there were a few notable hiccups. Despite requesting a room on an upper floor beforehand, we were assigned to the lowest floor upon arrival. The front desk staff did their best to accommodate us, which we appreciated.
  : The most disappointing aspect was being double-charged for our stay without explanation. It took multiple requests to confirm the error, and we're still awaiting reimbursement. Such oversight tarnished the departure experience, highlighting the importance of not just serving guests during their stay but also being diligent in handling departure matters, especially concerning billing errors. This discrepancy doesn't align with the service standards and brand promise of Hilton, which aspires to be the leading global hospitality company, prioritizing guest satisfaction above all. We do hope the issue will be resolved shortly.

Fair
Traveller Type: Solo Traveler
  : Location and breakfast were excellent.Lovely view from the rooftop terrace.Very clean and spacious room.
  : Steam sauna had not very nice smell.Doors by the pool should be sliding because every time someone walks in ,the door makes noise is interfering with relaxation.Swimming pool could have done with more heat.And to charge an additional 40 z.for a swim in the swimming pool and sauna is robbery without violence! Food was lovely but when I seen big fly walking over cold meat I definitely lost my appetite.

Wonderful
Traveller Type: Family with Young Children
  : Location, bar area and the gym Also the bedrooms and view
  : The breakfast was a buffet which was ok But none of the staff asked if we wanted anything to drink like tea and coffee

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: Solo Traveler
  : I hope this message finds you well. I recently had the opportunity to enjoy breakfast at your establishment, and I wanted to share some thoughts on my experience. Firstly, I appreciate the effort that goes into preparing breakfast for your guests. However, I was somewhat disappointed with the variety and quality of the food offered. I found the selection to be somewhat limited compared to what I've encountered at similar price points elsewhere. Specifically, the eggs served were cold, which detracted from the overall enjoyment of the meal. For the price charged, I had expected a breakfast that matched the otherwise excellent standard of your services. It might be beneficial to consider expanding the variety of fresh and warm food options available, perhaps taking inspiration from the extensive menus offered at some fast food establishments, which provide a good balance of quality and value. Thank you for considering my feedback. I believe these improvements could greatly enhance the dining experience for your guests.

Wonderful
Traveller Type: Business Traveler
  : all good

Very Good
Traveller Type: Traveling as Couple
  : The breakfast was good with plenty of selection, the hotel was situated in a prime location.
  : The staff removing plates from our breakfast table whilst we where still eating.

Wonderful
Traveller Type: Traveling as Couple
  : Location, wellness spa (wonderful staff)
  : Harder bed than what im used to