Ruza Vjetrova - Wind Rose Hotel Resort

Poor
Traveller Type:
  : I absolutely loved the level of privacy this hotel offered. It felt like our own little oasis, far from the bustling world outside.The fact that the beach was so close to the hotel was a huge plus. The resort's spacious layout was perfect, . It never felt crowded, and we could enjoy the surroundings in peace and there was also a lot of Natural Shade
  : Unfortunately, the loud music at night was a significant downside. It made it difficult to sleep and unwind after a long day of activities.Additionally it was concerning that my friend fell ill, likely due to the food, experiencing vomiting and diarrhea during our stay. This certainly impacted our overall experience negatively.It was disappointing to find out that there was no water available during dinner. This is a basic necessity that should be readily provided.One major issue was the discrepancy between the price we were initially quoted for four people during booking and the much higher amount we were charged upon arrival. This inconsistency left a sour taste in our mouths. improvements are needed in terms of nighttime noise levels, ensuring basic amenities like water are consistently available, and maintaining pricing transparency for guests.

Very Good
Traveller Type: Traveling as Couple
  : Clean

Very Good
Traveller Type:

Very Poor
Traveller Type: Traveling as Couple
  : Only because the hotel is on the coast
  : The service is very bad, the hotel managers are not ready to help the guests, we specifically lost our personal stuff from the beach and had no one to turn to, the managers did not even want to listen to us the hygiene in the hotel is very bad, the linen is dirty overall the whole service in this hotel is very bad

Pleasant
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : It was peaceful and not crowded which we appreciated the most.
  : After the rain during the night that stopped by 7am, the staff would not bother to clean the outdoor balcony so that you can have a morning coffee at 11am-12pm, so we had to go to the nearby hotel to have a coffee. Same situation for 3 days in a row. Food variety was mediocre, almost same food every day. We also had issues with the payment, as genius booking holder we had some discount on the price and paid everything in advance (except of city tax & insurance) and the hotel staff wanted to bill us the difference between the booking price and their usual rates which was cca 75 more. If we didnt have a proof of the payment they would have made us pay extra. And they refused to accept that it was their mistake. Such things should not happen for the reputable hotel resort who has been working with booking.com before, like they are not in sync. Overall, not worth the money.

Good
Traveller Type: Traveling as Couple
  : Very good position! Clean beach! Very courteous staff!
  : the food is very, very poor and the prices are very high for that quality, a kitchen not even for two stars! the beach with a lot of concrete and no natural beach, except for a small bay surrounded by concrete.

Very Poor
Traveller Type: Traveling as Couple
  : Nice view
  : It was an amazing vacation. Until it wasn't. We got poisoned on the last day and spent the whole night in agony. We don't know what the reason is - food (we have been eaten only in the hotel), water, sea or something else. But it was just terrible and trampled on all the good impression of the hotel. But the biggest problem for me is the attitude of the staff and management to this situation. When we called and said that due to illness we didn't have the strength to go downstairs to check out of the hotel, we were offered to stay in the room for another 4 hours for half the price (about 100 euros). Ww were in complete shock, because it is very expensive for only 4 hours of stay. But ok, maybe it's the hotel's policy, rules, etc. No other help was offered. We weren't offered water, medicines. And we didnt hear words of compassion or sympathy from the staff. They even managed to joke and laugh at us when we eventually get down to check out. Something like "Oh, look, you made it" in funny voice. As if we had any choice. We were also told that our illness is nothing to worry about and many in the hotel also have it, even the staff. I don't understand how you can be so frivolous about the health of your guests. This behavior is unacceptable! In google reviews periodically appear reports that people get sick and sometimes even end up in hospitals, the staff at the reception does not hesitate to confirm it, and I have only one question - do you want to pay for your poisoning? We are very sorry about our ruined holiday and wasted money. Be careful when visiting this hotel!

Good
Traveller Type: Traveling as Couple
  : Breakfast was poor. We had a room which was different from that we had booked (due to alleged overbooking)

Wonderful
Traveller Type: Traveling as Couple
  : room cleaning and change of bedsheets did not happen in4 days until we complained