Venice Salute Appartamenti

Pleasant
Traveller Type: Business Traveler

Poor
Traveller Type:
  : Its close to the Salute water bus station (2-min walk).
  : 1. There is no elevator and you need to climb up the stairs. Too many narrow stairs for more than 2 big luggages to run up. We were only told that we were living on a second floor when we met the host on location. 2. Slow water flow and unstable hot water, sometimes you can only get cold water.3. Too many mosquitoes in the house even we close all windows all the time. There is no mosquito machine provided.4. TV is not working at all. Get your own entertainment ready!5. Wifi is weak and unstable. Limited access when you are only 1 meter near the wifi extender in the living room. You cannot access wifi when you are in the bedroom, bathroom and the kitchen.6. Impossible communication with the host as she and her husband cannot speak English and she was not very responsive most of the time. 7. Washing machine is not at the same apartment. After we requested the key of the laundry room on the first day, we had to wait til the 3rd day of our stay to get the key. 8. found out theres stain on the towel for shower.9. The light above the stove was broken, you must cook in dark sometimes!!

Very Poor
Traveller Type: Traveling as Couple
  : The apartment was fine actually except that the internet was Non existent and poor reception, no hot water and water pressure was extremely low and room heating was not turn on.
  : It was bad service from the beginning. They only interested in collecting Cleaning Fees upfront, no guidance as to how to reach the premises considering it was night time. It took us 3hrs from Santa Chiara to reach the apartment but with the help of several local Italians. We almost had to sleep at the boat station bcoz it was the last boat service and fortunately, it was the right boat to Salute. We found a couple who showed us the apartment just past midnight. The maid who promised to come and collect the cleaning fee did not turn up at 08:00. When I ask, she replied she's not free and told me to leave the cash on the table for her to collect at 12 noon. On our last day, we were threatened by the maid to provide our passports copies failing which she will report us to the police. At no time, did she or the apartment request for our passports. We would have given them if they ask for it just like our Milan Hotel GIOIA HOMES who did it in advance prior checking in. This is the WORST STAY I ever had with Booking.com. The apartment had the cheek to offer me a better service for future stay. However, they're not keen to resolve present problems encountered by guests immediately. I don't understand why the cleaning maid was communicating with me instead of the apartment. Turned out she was not a local as confirmed by my newly met Italian friends. This is Garbage Service apartment

Very Good
Traveller Type: Traveling as Couple
  : Self catering apartment with Kitchenette and living room. Great location next to Salute ferry stop (literally opposite St Mark's Square. Good facilities in the apartment.
  : The cleaner who gave us the keys had no knowledge of English so was unable to answer any questions we had for her. We couldn't get the TV to work (just to chill out for 10 minutes in the evening!) We didn't know how to turn on the heating initially - it was very cold in Venice on the day of our arrival. When we contacted the hosts by phone and email the response was very poor - non-English speaker on phone and email response was ask the maid. We never saw anybody related to the apartment during the whole of our stay! Recommendation: 1. Have an English speaking person when picking up the keys 2 . Create a simple manual of instructions for things in the Apartment ie TV, Heating, etc and also helpful hints and tips for tourists eg good local bars, restaurants, how to use the Vaparetto on a one off basis without the need to buy a daily pass, etc

Poor
Traveller Type:
  : n/a
  : n/a

Disappointing
Traveller Type: Traveling as Couple
  : great location for main attractions, cute apartment, bigger apartment than expected.
  : Mosquitos everywhere and I mean everywhere. Me and my husband were getting eaten alive while in the house relaxing and even sleeping. My legs are covered! Ive also seen the owner say mosquitoes in the house are not his problem. Yes they most definitely are there needs to be a trap or some kind of effort for this. It made this apartment lose many points for me. Another big con is the 70 cash cleaning fee they dont tell you about until after you book. Absolutely not okay to demand people pay for it when it wasnt disclosed when booking! They literally threaten to not let you into the apartment with no refund if you dont show up with the cash. Had we known we needed to pay 70 extra we definitely wouldnt have booked this place. Its not even a good deal at that point. Feels so sneaky and wrong this needs to change. Also I beg of you to replace the towels theyre super old and smell like mildew. And last thing when we booked we got sent a really weird and demanding message telling us of all of the charges we would face if we dont show up on time and the undisclosed cleaning fee. Honestly, I just wouldnt recommend this place for the communication alone.

Poor
Traveller Type: Traveling as Couple
  :
  : I didnt like it - 1. Wi-Fi doesnt work, the password is wrong, it was specially made so that - it doesnt pay for the Internet. When they wrote that wi-fi was not working, the owner replied (photo) 2. The lighting above the stove in the kitchen does not work. 3. The sheet and mattress pad in the bed are constantly rolling down, need to be corrected 2 times during the night. 4. The garbage is not taken out, no one does it, due to the unpleasant smell, the garbage bag was taken out onto the street when they came from the excursion - they saw a note on the pact (photo). 5. My wife got infected with mosquitoes or lice, I dont know what.??? (photo) There was insect repellent, but it didnt help, no one helped. 6. The towels were very old (probably the same age as the city of Venice), very hard and smelly, like a floor rag. 7. Air conditioner, mobile - should have a hole in the outside, but this hole does not exist. The air conditioner is of no use. Overall, I dont recommend it to anyone,

Wonderful
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : it was really good equipped house. and it was beyond expectations as there are some not good comments. The apartment are located 15 - 20 minutes walk from san marco square but on the other side of canal. The heating was good. the hot water always works. It is furnished with old style furniture but for venice it is rather interesting. The only disappointment I didnt notice 70 + 30 payments before booking but it worth it.