Il Saretto

Poor
Traveller Type: Traveling as Couple
  : lovely view and handy for visiting Pompeii, Herculaneum and Vesuvius
  : advertised with pictures of a lovely pool but pool was dirty and unusable.hotel in need of a bit of tlc, no other guests there and it felt a bit abandoned

Wonderful
Traveller Type: Family with Young Children
  : Very romantic environment, beautiful location. Everybody is super nice and helpful especially Francesco The pool is just perfect and the view breathtaking.
  : -

Poor
Traveller Type: Traveling as Couple
  : the view
  : heres my message to the property owner: Hello and good morning.I hope you are having a nice day. while i do appreciate your help trying to solve the heat problem, i respectfully must ask you to consider refunding a portion of this 3 night vacation as discount for the discomforts and disappointments. i am providing you with photos/videos to show that, when added together, lodging here was quite difficult.The biggest problem was the room temperature. even after the technician came, the room would not cool down. Ultimately, i probably would not send this email if the room were not so uncomfortable. we could not sleep. as you can see in the photo, i had to create a bed with three chairs to stay as close to the air as possible (picture). this was the third night. the first two nights we tried to sleep outside as much as possible. Additionally, I would go downstairs to the breakfast place because it was cooler and peaceful. However, despite being quite nice, this space was also occupied by other guests doing the same and complaining about their experience.Other problems included these:the pool had very little water in it and no waterfall feature. it filled up centimeters each day and by our last day, was only less than half full (picture). everyone staying at Saretto was disappointed about it during breakfast.The water in our room, both the sink and shower, had very poor pressure (video). When you needed cold (because the only other option was extremely hot), it often burped and then trickled out.The toilet often would not flush (video).The wifi was very weak. i had 1 bar often. making opening the doors and gate digitally very difficult.There was a large dog underneath us that barked often.This was supposed to be the highlight of this Italian trip and unfortunately, was not. I live in Madrid and am used to adapting to discomfort, but this was a luxury experience that i spent most of our budget on. Having basic comfort was my baseline expectation.

Wonderful
Traveller Type: Family with Young Children
  : The B&B is an amazing place to stay for a holiday, very unique pool layout and location, pool been maintained and clean we had a fantastic stay. You can use the place if you cant stay in the Amalfi, Positano and you can take a ferry from Sarento which is near to Sarno where the B&B locatedRooms clean and fair space, the villa very secure from the gate till the room People are trustworthy, Cloudio been a fantastic helper to drop and pick up when needed, early arrangement needed thou. My daughter get to play with 2 dogs tgey had in the property.Will be definitely back to stay
  : The breakfast could be better than what we found.The main challenge that we had in our stay was we didnt rent a car, it is a necessary to have a car in order to stay in the B&B as it is located on the top of the mountains. You can go nowhere if you dont have a car The B&B have the pick up and drop service but pricy