Grand Hotel Excelsior

Fair
Traveller Type: Traveling as Couple
  : Upon arrival the staff was very pleasant and we were greeted with smile. Unfortunately they did not have time to explain all about the hotel and when we have checked out we have disciovered they even had a SPA?!!!
  : We paid a full listed price and we were expecting that being at GENIUS level we would be upgraded. No chance!!! Instead we were given a room with a limited sea view, near the elevator and very noisy. The bathroom was clean, but no kleenex, no spare TP. Very disapointing for a hotel with a four star rating.

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type: Family with Young Children

Poor
Traveller Type: Traveling as Couple
  : Very nice private beach. The swimming pool was also good. The air conditioning in the room was working fine. The staff was friendly.
  : The room wasnt modern but all in all ok however the bathroom needs an urgent renovation. It smelled damp, like there might be a mold problem, and was very small. There was barely space to turn around in the shower.Our room wasnt very clean when we checked in. The floor was very dusty, especially around the bed area/bedside table. I thought they would clean it the next morning but the cleaners seemed to ignore the floor so I had to ask the reception to sort it out. We also asked them to sort out the door handle that pulled out every time you opened the door. They did nothing about it.The breakfast was disappointing. First of all, it wasnt very clear even after a week at the hotel whether we were supposed to wait to be seated or just pick a table ourselves. There was a lot of commotion and guests waiting around. The buffet selection was poor. Nothing warm, just a selection of cold cuts and a pretty much inedible egg omelette plus some croissants and a few types of cakes. It was also disappointing that there wasnt an area to eat outside.The hotel lobby had a slightly old fashioned look but we didnt mind it too much. It had a nice bar area but the main barman (older gentleman) couldve been slightly friendlier to the guests (maybe at least one smile?). He also didnt seem to know how to make any of the cocktails on the menu Even a gin and tonic took forever.The pool was very nice but the pool bar was closed the entire stay. I wonder why that is, because there were definitely enough guests in the pool area. HOWEVER what was even worse, there wasnt a bathroom anywhere near. You had to walk into the hotel, across the lobby, into and across the length of the entire basement (cluttered with seemingly random things). Worst of all, the toilet smelled terribly (probably due to being so old). And it was the only one for the entire hotel so you really couldnt avoid it (aside from individual rooms and the beach).

Wonderful
Traveller Type: Traveling as Couple
  : Great location across from private beach. Very helpful staff. Good pool area. Good breakfasts. Car parking. Good WiFi
  : Pool towel hire ought to be free and priced into the cost of the accommodation.

Disappointing
Traveller Type: Family with Young Children
  : Staff is friendly. Breakfast is good.
  : Smell of sewer in the bathroom. House keeping forgetting to leave towls in the room. Next day they forgot toilet paper. Another guests dog barking in the morning for hours while staff where very hesitant about how to handle it.

Wonderful
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Traveling as Couple
  : Nice location next to the beach, nice amenities in the Spa.
  : Staff not well trained, poor choices on the breakfast buffet (e.g. One kind of cheap cheese) , quite a bit of noise from the street, definitely not worth the money

Very Good
Traveller Type: Family with Young Children
  : Excellent location across from the beach. The breakfast buffet was extensive. Beautiful roof top area with views, spa services / hydra jets. Friendly and helpful staff., including beach staff. Good salads/pastas available at the beach bar for reasonable prices. One of the first times I have seen no smoking allowed on the beach-, cannot thank the hotel enough for this ! It was such a pleasure to finally enjoy the beach/sun with fresh breeze and no toxic smoke.
  : Pool area is small for the size of the hotel, but we still managed to enjoy it, and it never got overcrowded. The small 'cabinet' style shower in a 4-star hotel ??? There isn't even a shelf or any place to hold shampoos, etc. .

Good
Traveller Type:
  : We liked the short distance between the accomodation and the beach, also the view from the rooftop and the pool/jacuzzi is beautiful.The breakfast is very rich(with coldcuts and sweets) and the hotels beach bar service was rich too. The staff in the hotel and at the beach were very helpful and friendly.
  : In the room the furnitures were old, the walls were very thin( we can heard everything from the othet room)