Flat in the heart of Pisa

Disappointing
Traveller Type: Family with Young Children
  : Apartment is good - very spacious, clean and great air con! For the apartment alone I would have scored this property an 8 or 9 but I've actually scored it a "disappointing" 4 because of the problems with communication.
  : Communication with the host company was shambolic and let the whole experience down. After booking, I received a message saying I needed to complete an online form 72 hours before the stay and only then would I receive full check in information. For any questions, I was given an email address and a contact name and phone number. However, after completing the form (which didn't seem to save?), I didn't receive any check in details and I couldn't get any response either by email or WhatsApp message to the phone number. Eventually received a different contact name and phone number the evening before our stay, but by this time I had spoken with Booking.com about moving to alternative accommodation as the lack of response by the host company didn't give me any confidence the booking was secure. We decided to go ahead when the second contact did reply to a message and he was perfectly pleasant when he did bring us the keys (although late) but it was all so much more stressful than it needed to be.

Very Good
Traveller Type: Family with Young Children
  : The host was communicative and helpful. The location is excellent
  : The house had some dump issues on the walls, so the apartment had an unpleasant smell. As we were on a multi city tour, we booked this house as it stated it has a laundry machine, unfortunately, the machine was broken and there was nowhere to hang hand washed clothes either.

Wonderful
Traveller Type: Family with Young Children
  : Great location. Close to the leaning Tower. Quiet neighborhood. Great amenities.
  : We had to pick up the keys at a different place then originally thought. They keys were not available until 1.5 hours after re arrived by train. It was difficult to find a place to eat cwhile we were waiting to get the keys.

Very Good
Traveller Type:

Fair
Traveller Type: Traveling as Couple
  : Good location close to train station (25 min walk) and centre (15 min walk) Allowed to check in a bit early Flat was clean when we arrived
  : Poor communication from host, didn't respond to any queries Host initially said we'd need to pick up keys from office (30 minutes from flat) or pay 15 euros for them to be dropped off at the flat. Turned out there is a lock box at the flat which we ended up using. Frustrating that they try to get you to pay 15 euros first despite there being an easy way to leave keys at property. Flat was clean enough when we arrived but is pretty outdated and requires some TLC. For the price paid we expected a bit more comfort.

Disappointing
Traveller Type: Family with Young Children
  : Location,in walking distance of the leaning tower of Pisa
  : I was not informed by the owner that the previous guests had broken the shower and that it was now difficult to use it without the door.I was only informed when the power went off and he had to come to the apartment to fix it but as the fuse box he had told me to look at downstairs was not the right one.Thankfully I asked to be shown this fuse box as the following evening it went off again!!!I now know why no towels had been put out for us to use and could not find a tea towel.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : It is close to the city center.
  : There were few mugs.

Very Good
Traveller Type: Business Traveler