Dormire a Cisanello

Disappointing
Traveller Type: Family with Young Children
  : property was clean
  : falls advertisement. completely different room what we actually paid for. dont be fooled by pictures on websites

Very Poor
Traveller Type: Traveling as Couple
  : On the booking.com the picture and the adress was bad, the manager couldn't speak english, we couldn't find the room, we slept in car.

Very Poor
Traveller Type: Traveling as Couple
  : Localizao
  : Hello to all Booking users, I made a reservation for this stay and as I was traveling on a motorcycle, I asked for the following information: if I could check in at 9pm and they didn't answer me. It was only on the day at 6pm that they informed us that it was not possible and canceled the reservation. They charged the amount and didn't answer the phone at 9pm. Unsafe stay.

Very Poor
Traveller Type: Family with Young Children
  : Nice area for families, not ideal, but quiet.
  : - No-one at reception, only contact was via Italian phone number which we didnt have - Someone was in our room who wasnt meant to be there. Bed & shower were used by a couple that rushed out. - Had to use another guests Italian phone where the owner proceeded to yell at me in Italian saying that I shouldnt bother other guests - I tried telling the owner that we had someone in our room, room wasnt clean, bins were full, towels were wet (& we had no towels) and that the door was broken. He continued to yell & said he didnt understand. - After check out he went on to abuse us via email & charge us for the broken door that we didnt break.

Disappointing
Traveller Type: Business Traveler
  : I did not like this place at all! It was cold, the location was given as a different address on the website. When I arrived by taxi I was told I must go to the original address listed on website. The taxi already left so I was at the mercy of walking, with luggage 15 minutes, or ask for a ride from the staff on duty. I did not like.
  : The room located in an apartment building is old, a bare room, no frills, old but clean sheets, a small shower with terrible water pressure and the staff gives you one thin towel for the night. There is no coffee machine, there are only 2 outlets in the room - one in the main room (choose between watching TV or using a small light, and one in the bathroom). The room is cold. To arrive you must call the phone number and follow the directions of a person who barely speaks English!! The location is not near anything. A restaurant is 10 -15 minutes walking distance in the dark, no taxis nearby so this is a industrial area with an apartment building. If yiu think you are saving money taking this rental then better off getting real hotel.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : The accommodation was very good, the room was indeed very clean. Location is great and it has a private parking which was our priority because we came to Pisa by car. The host was very kind and responded to every question.
  : In the room was a little bit cold for my boyfriends and mine taste, it was about 19 degrees Celsius for the whole stay. Along with that in the room wasnt a kettle for hot water or any cups/glasses.

Very Poor
Traveller Type: Traveling as Couple
  : AVOID AVOID AVOID! This was quite frankly the worst customer service experience weve ever had.The owner/manager is the rudest person weve ever dealt with and quite frankly ruined our stay in Pisa.He claimed there was a problem with payment and went on to not only scream at us down the phone but also make threats, demand cash and our passport details. We initially offered to pay cash as he was having issues taking the credit card payment and claiming the account didnt have money which it definitely does. Alarm bells were ringing and he was asking us to leave cash in the room with no provided evidence of payment available. He also made remarks about Putin, we entered the property and after the initial experience above decided not to stay and return the keys (we were at the property for around 15 minutes). The majority of the day we then received a continuous stream of abuse and harassment from this man who is extremely aggressive and unprofessional. I highly recommend you do not stay at this property.

Very Poor
Traveller Type: Family with Young Children
  : The property is close to public transportation
  : The furniture was very very old not confortable,The room was not clean very dirty.