Palazzo Cavarretta - Le Stanze di Pinella

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Traveling as Couple
  : /
  : AVOID! BED BUGS!! We were supposed to stay in the apartment for 5 nights, but we had to leave the apartment after 3 nights because we noticed bites on the body that were getting worse. We inspected the bed in detail and noticed bed bugs. We immediately contacted the guy at the reception and reported the problem, but he said to call the agency because he is not in charge of it. He was also not surprised and said that he had known about this problem before. In the meantime, we reported the problem to booking, which helped us to solve the problem. The people in charge of the apartment said that it was the first time they heard about this problem and that they would refund us for the two remaining nights, however, when I reviewed all the reviews in detail, I saw that someone else had written about this problem. I'm disappointed that they didn't offer us any help. In the end, I had to throw away all my things in order not to risk passing them on.

Fair
Traveller Type: Traveling as Couple
  : location
  : you know the TV is broken so either you fix it or you let the guest know and make a gesture of good will like a discount

Wonderful
Traveller Type:
  : Truly amazing room facilities, stunning view from the balcony and an exceptional location!
  : It was a bit noisy since it is located on the main street, but generally I believe this is with every venue in the city and no a fault of the property! :)

Wonderful
Traveller Type: Traveling as Couple
  : location, value, space, facilities
  : door locks (front door not able to lock)

Wonderful
Traveller Type:

Wonderful
Traveller Type: Traveling as Couple
  : Just at most popular street of Palermo. Close everywhere. Superb and nice staff solving trouble. Elevator. Nice view. Bright room.
  : The terrace window is leaking of air and noise. It was February, so no problem after switching heating on but in the summer the street is alive al night long I suppose so may interfere with your dreams at night :)

Fair
Traveller Type: Solo Traveler
  : The location was absolutely perfect except the fact that it is a pedestrian zone full of restaurants. So you are in the centre of city life, and it's noisy until 3 am, just for you to know :) The room view is nice itself and the bed was really comfortable. Daryl was also very nice and tried to solve every issue.
  : The arrival was really hard: there were no details and instructions sent by the hotel on how to find it, which I think is the most important thing to do in order to make the arrival comfortable for the guests. Another thing - elevator didn't work that night by matter of luck (the issue was fixed be Daryl who works at the reception though, he just took my bags and delivered them to the 3rd floor himself). I couldn't connect to the wi-fi using the details on the paper in the room, this problem again was solved by Daryl with another wi-fi connection, but only the next day. I've been staying in the room for 6 nights, but there was no room cleaning service until I asked for that at the last day before my check-out, which is very weird for the hotel. Also there is an issue with the balcony doors in the room that can't be closed properly and causes even more noise from the pedestrian zone. The sheet wasn't clean enough - it seems that it has been washed properly, but it has some spots that just can't be washed anymore, and no one wants to throw them away because of that. The wardrobe doors couldn't be opened properly, which was annoying. Overall furniture in the hotel room wasn't in a good condition after all the guests, walls and chairs are quite unclean now. And the last thing is the shower, which is broken, so can't be switched to another mode anymore, also very sad. In general, I have a feeling that the hotel used to be a nice place when it has just opened - a pretty nice design, furniture and plumbing, comfortable beds, but no resources are being invested to keep it in a good condition.

Very Good
Traveller Type: Solo Traveler
  : Great place, located right in the middle of everything! The room was big and clean!

Very Good
Traveller Type: Solo Traveler
  : Very comfy room in a perfect location. Nice staff, always very available through whatsapp. Overall really enjoyed my stay :)
  : High fee for late check in could be lowered, and the elevator was not working properly. Very central location means it can get noisy at night, be sure to have earplugs and it should be all good!