Dolce Casa Centro Storico di Palermo

Very Good
Traveller Type: Business Traveler

Good
Traveller Type:
  : Unfortunately, the owner of the apartment on booking.com did not provide the full price for the stay. we had an unpleasant surprise upon arrival. we had to pay extra nearly 40 euro

Pleasant
Traveller Type:
  : Everything was clean and comfortable. A bit away from city centre so no disturbing noise during the nights.
  : You need to set a timer to heat the water in the shower. We weren't informed so there were a few cold showers unfortunately until we figured it out

Very Good
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Family with Young Children
  : Location
  : Non working wifi

Good
Traveller Type:

Poor
Traveller Type: Traveling as Couple
  : Nothing to like really about the apartment. Shame as it ended up being purely functional. You never lose . you either win or learn & we've learnt the hard way. Shame as the one thing we loved was Sicily. Stunning country.
  : By far the worst & most deceiving place I have ever booked thru booking.com or any company actually. The private host collected us from the airport 40 and to be quite honest that was a fair price but you would have never found the apartment any other way. We went up the dingy stairs into the flat and at first glance it looked fine. We went to the balcony I was horrified by the view, of course there are no pics up there of this view by the hosts. Downstairs was a car garage & from morning till night constant noise. We were definitely in the worst part of town - 15 minute walk to the good parts. We waited 3 days for a plug to be delivered as we could not have a bath without. Told to use the shower pic att of the water coming out of the shower. No shower or bath for 3 days We could not use the oven as the oven door was put on back to front. How to believe - pic uploaded. Hosts have another flat and those are the pics they use on booking.com not the one we stayed in which was quite simply awful and if I had time I would file for compensation. We were told because our flight was in the evening that if we wanted to stay after checkout time at 10:30 AM we would have to pay 20. We said that was fine as an option. I messaged the lady and said we left the apartment we are not going to have the extended option and she sent me abusive texts demanding 50. Hard to believe but I will be submitting the screenshots of the texts that she sent us to booking.com customer services as they were remarkably abusive. Bedding was absolutely awful; the fitted sheet did not fit the bed so we ended up sleeping on the undercover which was plastic. There were lots of holes in the blankets pic uploaded one of which I've listed up as a pic. Picture the frame they had on the walls displaying a booking.com 8.6 rating, they are newly listed, and I wonder if they falsified this rating card they had hanging up. It was dated as 2014 !!!

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Traveling as Couple