Casa Nostra B&B

Good
Traveller Type: Traveling as Couple
  : Renovated room, nice equipment.Cosy and spacefull, delicious breakfasts.Nice balcony view.
  : Room photos are not up to date. They re from before renovating.Some stuff didnt work (example: bathtube) and also room renovation wasnt finished.

Good
Traveller Type: Traveling as Couple
  : Breakfast was great, location was perfect. Staff were very helpful.
  : Water stopped working, no shower, no loo. We were given another room in the main hotel, so all was resolved well.

Wonderful
Traveller Type: Family with Young Children
  : Breakfast was lovely, location was very central, excellent customer service and rooms were recently renovated so that was a pleasant surprise

Wonderful
Traveller Type: Traveling as Couple
  : Beautiful room located in the heart of Palermo.
  : Three flights of stairs was difficult to carry luggage up.

Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Family with Young Children
  : Decoration
  : Unclean, bad smell, no water for drink in the room, not cool in the bath, not soup

Pleasant
Traveller Type:
  : The bedroom was fine & bed comfortable
  : There were 60 stairs to our room which we didnt know about. No lift - very difficult with luggage. Some of the staff not helpful others ok.It was noisy at night.

Wonderful
Traveller Type: Solo Traveler
  : Breakfast was great, room was new and clean
  : Would have liked a proper shower.

Poor
Traveller Type: Solo Traveler
  : The main hotel looked pretty, too bad I didnt get to stay there
  : My stay was not as it was advertised online and I was quite unhappy. When I stayed I was asked about transportation from the airport which I agreed on and it was not arranged. No one had told me that there wouldnt be anyone to pick me up anymore and I had to wait over an hour for this communication to be made. I also was asked about what time I would be arriving and told that early check in is possible but apon arriving it wasnt. I was most disappointed to find out that my room was not even apart of the main hotel and this was mentioned nowhere on the website. I specifically picked this hotel because it was handicap accessible and had an elevator. To then see that my hotel room was not part of the hotel and was all the way down two busy streets and up 72 stairs was very upsetting especially since there was no one to help with my bags. Additionally the doors arent clearly labeled and it was difficult to find which one was the actual hotel. When I asked about the room the desk didnt seem to want to help and couldnt offer me more than the explanation that a few rooms are over there. This should have been on the website. I was unable to use any of the ammenities as they were so far away from my room. It felt extremely unsafe to walk all the way to my room down the street at night as men would stop and try to talk to me on my way there. The main house that the room was in smelled very strongly of mildew and was extremely noisy as well and the shower didnt work, only the bath did. The towel rack was poorly screwed in and fell out as I used the towel. There were no seats, only a bed with no decorations on the walls at all. It didnt look anything like the photos. Upon checkout no one asked how my stay was and Im sure its because it is known that it wouldnt be great. When I messaged them after asking for compensation they left me on read.

Wonderful
Traveller Type: