Hotel Ristorante La Pergola

Very Poor
Traveller Type: Solo Traveler

Very Good
Traveller Type: Traveling as Couple
  : Really nice hotel and restaurant in a perfect location between Rome and Tuscany.
  : The beds weee not great.

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Poor
Traveller Type: Business Traveler
  : On site parking. Easy to find. Air conditioning worked which was a blessing in the heatwave!
  : Unfortunately it wasn't the best stay for me. When i arrived at 11:30pm the gentleman at reception didn't speak a word of English as he checked me in. He tried to keep hold of my passport until the morning, but I told him I'd wait and take it there and then.When I got to the room the wardrobe door didn't close but kept creaking open.The room and bathroom were so worn down and shabby, and there were ants on the bathroom floor, but at that point I didn't really mind, I was so tired. I tried to have a shower but there was no running water. I went to reception to tell them and they said it was for the whole hotel and it would be on again in 1 hr. So after brushing my teeth with sparkling water from the mini bar I went to sleep. In the morning still no running water. The pool was also closed so I couldn't even refresh myself at the pool. The staff made no attempt to explain what was happening or apologise. I wonder how they were serving breakfast if staff couldn't wash their hands too?Unfortunately because of this, I checked out early and booked another nearby hotel for my second nights stay.

Very Poor
Traveller Type: Business Traveler
  : I arrived in the middle of the night and the reception gentleman gave me the keys to the room and took my passport to check me in. He didn't give me the passport BACK (and I was too tired to realize it). Nor did he notify me that the payment wasn't charged via booking (although it was already non-refundable) and I that had to pay there (which is fine, but it's always good to know upon arrival). I had to leave early in the morning and I left my keys at the reception, there was no one there. Approaching the airport, I realized the passport was left at his desk. I had to go back (around 1 hour + 1 hour back to the ariport). I lost my plane and to pay 300 euros for another one. It is UNACCEPTABLE TO RETAIN THE OFFICIAL DOCUMENT OF ANOTHER PERSON (ON PURPOSE OR NOT). Just tell what the client has to pay, LET THEM PAY UPON THE CHECKIN and give the documents back. Absolutely horrible experience.