Savoia Palace Hotel

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Solo Traveler

Disappointing
Traveller Type: Family with Young Children
  : Location
  : Service, staff, no a la cart restaurant, very bad meals, no good wines

Wonderful
Traveller Type: Traveling as Couple
  : Savoia is an old hotel with an excellent if not the best location in Madonna with proximity to central shops, restaurants and two main ski lifts. The view from the windows and balconies is fantastic and one of the best in the area. It has its style and great comfort. Personnel, especially at the restaurants and at the spa, is very friendly and efficient. Room service is very good and quick. They change towels two times per day and fulfill specific requests swiftly. Morena at the spa is a great master and she could start earlier than usual hours on request. Men at the reception were helpful. Food is decent and wine menu is great even by the glass. Good value for money.
  : Internet in the room was week, no wi-fi at the spa. At check out the lady-receptioninst presented me with a bill 2000 Euro higher than she should have. When I pointed it out and finally got a right bill there was neither an excuse nor an explanation. My wife's and my ski boots were stollen from dryers clearly marked with the number of our room one morning (or as they put it after CCTV check, taken by mistake by smb they knew but did not reveal to us - how can one get by mistake two pairs of different size boots at once?). The reception manager arranged that we got substitute boots free after a while, but that is it: no excuse, no explanation, not even a complimentary gesture for the hour of skiing we lost and for the stress of my wife. In general, I believe that some people at the reception are more preoccupied with social activities than with service for their clients. The food at dinners could be less saulty. Old hotel means old rooms, doors, windows..., so enjoy fresh air from houls and noise of kids from next rooms.

Wonderful
Traveller Type:
  : Breakfast quite varied and abundant, with friendly people helping with preparation of your food. Very nice room with lot sun and light, and Restuaurant with very good food and great value for money. Also the spa with free services and optional massages and support is quite comfortable. Valet car parking is also a great added value, even if a parking site close to the Hotel could be desirable, but we know we are in the center of the village.
  : We had some problems in booking the sauna, but just because of the COVID restrictions. Hopefully it will be better soon. The room funriture and accessories are not new, but we understand that this is a historic place. Cleanliness and room service is OK.

Good
Traveller Type: Family with Young Children
  : Close to the ski lift and clean, nice rooms and breakfast
  : The staff did not seem to care about their guests much, not friendly at all. There was an incident where a woman and her husband screamed at me for being at the spa as they wanted to be alone (I had every right to as I had the spa booked for that time) and the hotel did little other than apologize for them, but I still left in tears while they enjoyed the spa.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:

Good
Traveller Type: Family with Young Children