Waterfront Cinque Terre

Wonderful
Traveller Type:

Wonderful
Traveller Type: Family with Young Children
  : Excellent location right across from water
  : Could have had more complementary items available like coffee pods and milk

Pleasant
Traveller Type:
  : The size of the property was as per advised on booking.com
  : On the day of arrival i found it difficult to contact the property and arrange for access requirements/ entry instructions. On the booking.com app it advised that payment would be made on the day, so I assumed there may have been an reception area or lobby to make payment. I attempted to contacted the property on several occasions to communicate and confirm number of people/ accommodation details - however was unsuccessful. Only as I was due to check in on the day did I get sent a link to confirm payment. This link was sent through booking.com message - and the amount due for payment was more than 6 times the amount as agreed. Furthermore, we would not be issued the code until payment was made. It was a little concerning given that we werent allowed entry or code instructions until full payment of this said amount that was 6 times more than as advertised. However I had made an initial deposit booking. It was then that I requested the code and I was advised not till payment was made - I was then issued another link to a payment app (which I thought all payments are through booking.com), which was the correct amount as agreed. I paid this and was given the code. In my opinion, this information or process could have been explained to me a couple days leading up to the stay, rather than whilst our group was waiting at the door (in the rain). In my opinion I believe the communication was quite was extremely poor and the whole process of payment/ code could have been explained better. I tried contacting the booking.com representative via messages on booking.com app, via advertised phone number, and via their personal email. All with nil response. This is not great for travellers.

Pleasant
Traveller Type: Family with Young Children
  : Good location
  : There was only 1 mirror, no toaster or microwave. Plug socket in bathroom was a safety hazard and not many plug sockets.