Wine Apartments Florence Ansonica

Very Poor
Traveller Type:
  : Beds
  : DO NOT STAY HERE. The staff were extremely difficult and aggressive towards us which made our stay extremely difficult. A glass door shattered on our friend which was a result of a fault in their facilities (which we later found out has been a fault that has occurred before) which we had to take her to hospital and receive medical attention. The staff proceeded to show no remorse whatsoever for the injuries that their ammenities caused, and then blamed it on us. we were bullied, The manager screamed at us, threw cleaning things at our feet and told us to clean it up ourselves after he saw the blood and cuts my friend sustained. They were extremely unpleasant to deal with, showing absolutely no empathy for the situation. this interrupted our whole stay and we had a terrible time here. Its extremely unprofessional to scream at your clients, and treat them the way we were treated. Dont give them your money, you will regret it.

Very Good
Traveller Type: Family with Young Children
  : The apartment was adequate, the bed linen and towels provided were very good. The welcoming bottle of red wine was a really nice touch. If it was a hotel I would rate it a 3 star, not luxurious by any means but it met our expectations. More than big enough for 4 adults.
  : The air conditioning is only in the bedrooms and whilst that was advertised, the living area got very warm, so air conditioning throughout would be a nice addition. Bathroom is on the small side and is tired, perhaps needs a revamp at some time soon.

Good
Traveller Type: Family with Young Children