Palace Downtown Florence

Disappointing
Traveller Type: Family with Young Children
  : Location was convenient. Near Santa Croce. Accommodation were disappointing. It was on the ground floor but the only windows were at street level. The bathroom for two of the bedrooms was on the far end of the apartment, next to the front door. Photos taken made the apartment look bigger than it was.

Pleasant
Traveller Type: Family with Young Children
  : locationroom format
  : lack of instructions, welcome lettercommunication couldnt check in til 6pm then expected to leave by 1030AC needs servicingwashing machine doesnt spin fast enough photos of property are taken some time ago. beds are just white sheets. only 1 light works in hall out of 3laundry light broken. walls are damp. smell and appearance. very close to river.

Very Good
Traveller Type: Family with Young Children
  : The location was great. The unit was clean and comfortable. The manager allowed us to leave the suitcases in the unit until 2 p.m. due to unforeseeable circumstances.
  : Everything was good. Except, the third bedroom is extremely small with a small double bed with no closet or dresser. We had to place two dining room chairs inside the room to place the suitcases.

Disappointing
Traveller Type:
  : Good location
  : The room was not ready in time, the hot water stopped working the last day, the washer locked up with our clothes inside and there was no coffee machine.

Wonderful
Traveller Type:
  : No person/contact, bell was not answered, but the instructions were clear. As soon as someone entered the building we could walk in with them and collect the key.
  : The appartment was very good! Only one key with four adults needs a bit of extra planning.

Good
Traveller Type:
  : No cleaning during the week

Disappointing
Traveller Type: Family with Young Children
  : Old apartment with dirty walls and furniture .In bathroom smelled bad. Two bedrooms are semi-basement rooms, below road level.There re very noisy. This apartment needs renovation. Very high price for this apartment. The price doesnt correspond this apartment .

Poor
Traveller Type: Family with Young Children
  : Location close to ever and sites
  : First, we waited for 2.5 hours after our scheduled time to check-in. Host said prior guest would check out at 11, need 3 hours for cleaning, we could check in at 2:00. Upon arrival, cleaning staff had just started. Couldnt get into the apartment until 4:30 which left no time to get ready for our 5:00 food and wine tour. Second, upon coming back from the tour on night 1 we found tons of bugs in the back bedroom. They were coming in via a hole under the window sill. Termites and ants, mostly but others too. My husband spent a ton of time killing them, cleaning up, then plugging the hole with a bleach-soaked rag. We called and requested an exterminator at first thing in the morning. Dont thing one ever came (because the rag was still where we put it) but staff must have come by because the cleaned up the pile of dead bugs we left for them. Third, washing machine didnt work. It had standing, stinky water in it when we arrived. Tried to run it through a cycle to clear it out. it ran forever then just flashed an error message. So we were forced to hand wash our clothes in the laundry sink until 1 am - in the dark with a cellphone flashlight because the laundry room light was burnt out. Fourth, River View is a bit misleading. The windows may face toward the direction of the river, but because youre on the ground floor (or practically underground on the river side) the windows are at the height of peoples ankles walking by. The view of the river is totally blocked by the brick wall beside the river. If the apartment were higher you would be able to see it, but because its on ground level, not so much. I could go on with other little details- bedroom lamp burnt out, water in pitcher in fridge which appeared to be very old.but you get the idea

Very Good
Traveller Type:
  : 1. The instructions to get the were not provided timely 2. One of the bathrooms had a water leak, the bathroom got flooded 3. The washing machine did not work

Fair
Traveller Type:
  : The apartment is in a great location. It was quiet. There are good curtains which block out the light for sleeping. We requested another set of keys and the owner sent one within the hour (although didnt actually reply to the message).
  : We were unable to check in at 5pm as agreed. We had to wait 45 minutes from calling the host with issues to be able to check in; she was very difficult to communicate with and also said it would be 10 minutes (I was also with my 80 year old father in 30/85 degree heat, if she had been honest I would have had him go to a nearby cafe and wait). We were unable to use the washing machine as it was clearly not working (stagnant water in the base). The cleaner did come back within 1 hour to fix it and so it could them run. However, we had to go buy bleach and manually clean out lots of dark black mould from the machine, which was pretty gross. There were not basic supplies provided- no dishwashing soap, laundry detergent, paper towels/ kitchen roll, insufficient toilet paper. There was also a huge amount of mosquitos and other bugs in the flat .