Florence Luxury Suites and Wellness

Very Poor
Traveller Type: Traveling as Couple
  : CAUTION!! Please read before you book! 1. Before we checked in, we got a casual message from them stating the Aircon is not working. Upon calling them, they refused to relocate us / find us another hotel even though we were ready to pay any differential amount in tariff instead the lady spoke very rudely as if we were at fault for not accepting to stay without the Aircon and were told that we were free to leave. Since we did not want to compromise on our safety as we would have had to keep the windows of the room open for ventilation due to no air flow/help/information/willingness to assist was assured from the lady, we decided not to check in instead find another accommodation. But due to high season, we could not find any other accommodation that evening and were left with no option but to take the train to Bologna and check in at Mercure. 2. When we asked for a refund, she vehemently refused to refund the money. 3. Upon contacting booking.com, they agreed that the incident qualifies for a full refund but could not convince the Guest House owners to return the amount hence, they were helpless!! In view of the above, I would advise you all to be cautious while booking this place as you might fall prey to fraud as well. The whole experience and incident was absolutely harrowing, unethical and highly unprofessional. I also find booking.com responsible for this fraud and for not being able to do justice here. The only reason why this property was booked by me was because it was listed on booking.com and now I shall think twice before using this platform. I will, in any case, take this matter up with the appropriate Law authorities for further action. PS : Attached are snapshots of the conversation with the Guest House.

Very Good
Traveller Type: Traveling as Couple