Alpin Hotel Gudrun

Poor
Traveller Type: Traveling as Couple
  : Nothing
  : The location is under the bridge of a massive autobahn with no central entrance to arrive with a car. It took us good 10 min to drive around in the dark figuring out how to enter the hotel as the only way to enter is through the parking garage. Dinner was nothing special - 3 courses meal of an average quality. No salad bar, so for those who like nice food, keep your expectations down or pay additional 30 - 40 eur and stay in any 4 stars hotel in Vipiteno. The most ridiculous thing was when the hotel charged us Eur 4.50 for a bottle of tap water, when the majority of 4 stars hotels charge you 2.50. Breakfast was ok but again, do not expect fresh juice or nice fresh fruits - bananas were half rotten and dumped in a basket with some apples and oranges. The cloth stained at dinner was not changed and in the morning I had a lovely reminder of salsa accidentally dropped on the table. Again, if this hotel charges people 4.50 for a bottle of tap water, is this that hard to pay for a laundry or is the owner so ridiculously stingy ?The last bit not least is when at 9:30 am a member of staff knocked on the door of our room asking us to leave as they had to clean rooms because of new arrivals which apparently arrived before the actual check in time. Considering that the breakfast in the hotel is until 10am, getting such a push out was something extraordinary which upset plenty of customers who had to leave on the same day with us. Overall, I would not recommend this hotel due to their attitude and poor service.

Good
Traveller Type: Traveling as Couple
  : Big room. Clean and modern

Wonderful
Traveller Type: Traveling as Couple
  : The staff were very nice and had great customer service. The half board was worth it! Food was very good! The location was convenient as well. The spa area was a nice addition and had more options that we were anticipating.
  : Wifi was weak in some places like our room.