Grand Palladium Sicilia Resort & Spa - Opening 2021

Very Poor
Traveller Type: Family with Young Children
  : The a la carte restaurants were good, we enjoyed the food (although keep in mind that you have to reserve these restaurants and only 2 reservations per stay are possible). Nice coffee and great drinks at the bar across from the reception. Many staff near the pools were nice and helpful.
  : Unfortunately I cannot give a good review for this hotel like many people here. We had a bad experience and we honestly think this hotel doesn't deserve it's 5 stars due to low quality of many services.First of all, upon arrival we were made to wait for 2 hours with hungry and crying small children because apparently there was a mistake in the booking and it was made for 2 people (even though in every e-mail from the booking it was stated 4 people). They immediately forced us to pay an amount of 1100 euros for 5 days for the children even before allowing us to enter our room (the room was not upgraded). I have never seen staff in any hotel treat guests this way.The rooms were old, the doors were dirty. During meals in the main restaurant you could feel the stress of the staff - tables were often not cleaned because there were so many people (in what 5 star hotel do you have to clean your own table?!). Not to mention the coffee during breakfast - long lines to get coffee and it tasted like water. The quality of the food in the main buffet restaurant was very poor. The pools were old and the floor was peeling off. Many bathrooms did not even have soap and were just dirty. I do not recommend this hotel and we will definitely not be coming back. It has also become a nightmare and a huge waste of time due to the endless emails with booking.com over the unfair amount of money charged for the children.

Very Good
Traveller Type: Traveling as Couple
  : A lot of facilities available.Always good choices of food at Sicana.Delicious and remarkable dessert, we need to thanks for it particularly Sabrina and LiborioHelpful and polite staff, especially Sheila, Francesco, and one of the breakfast chefs Gianni.Definitely recommend!
  : The floor of the room was quite dirty. We suggest the guests to take a mosquitoes repellent for the room as we got bitten quite badly on the first night.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : Nice grounds
  : Food was very average

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple

Fair
Traveller Type: Traveling as Couple
  : Food in buffet - fast food style. Plates all covered with finger prints and grease. But, most of all - NOT MUCH SHADE on the pool area. Even in preferred club - umbrellas do not provide enough shade. Resort needs improvement!!!

Very Poor
Traveller Type: Traveling as Couple
  : Absolutely Nothing. The weather was good and that was it. Its a rip off
  : The main issue here was the customer service. Youll notice from the booking page they advertise A la carte restaurants, however when we tried to book they told us there was no availability until after we left.It took emails to HQ in America to get a reservation. Thats not acceptable nor would I wish it on anyone else when youre paying 300-400 per night. The customer service is simply abysmal. The reception staff are not trained nor are they authorised to do anything or make any decisions. There are similarly good hotels in Sicily and elsewhere that dont cost what this one does and Ive NEVER been as disappointed in a brand as I am in the Grand Palladium Group following our trip to Sicily. The bar pool bar staff are very friendly (Antonio especially), other than that the staff are rude, untrained and not ready for the industry. The most ripped off Ive ever felt. If our issue is not rectified and resolved by the Grand Palladium Group, we shall be cancelling our trip to TRS Turquesa in Punta Cana next year which wouldve been my third visit. The manager and reception staff want sacking. They do not know how to deal with people: weve travelled for weeks with no issue until our special stay which has been a massive disappointment.

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : Food from Restaurant Xtra time (Sport bar)The poolsMany different areas to lay down the sun and relax.Kids club and kids club area with the pool.Natalia and Zara were very friendly and nice to the kids. They played a lot and had really fun. The games and activities they had were creative and foccudes to the whole group.
  : It's really difficult to book a spot for the a la cart restaurants at night, even with 3 or 4 days in advance, so you mostly finish eating from the buffet.Buffet repeats almost the same every day, just a few changes on the options.Food is just ok, the highlight were the desserts.Poor options on cocktails. If you want to have something that's not on the list, they will charge. (Ex; espresso martini - same ingredients listed in the all inclusive and super easy to make).Its missing a sandwich toaster for the Breakfast.The tennis courts need maintenance. Just one person working on spa treatments, so we couldn't book any. You can see the effort put by the entertaining team, but need more support and some infraestructure.Night shows were not at the expected level.