Hotel Ristorante Al Bassanello

Pleasant
Traveller Type: Family with Young Children
  : It is clean and in accordance with expectations and photos
  : absolute absence of service and proper communication. It all started from lack of English and rude communication via phone. Despite it says check in is till 23:00, I have received a msg via booking.com in Italian what time? money were charged from the card and returnedbut I lost on converting for sure, but the key was that I got impression that my booking was canceledI found it out at ~20:30, while driving from the airport, as didnt have time due to plane, etc. Having called the property in order to say we are on the way - no one wanted to understand me - only Italian again. I have written smsbut no answer, so the only thing left was hope they have received sms and understood itI used Google translatehaving arrived I got the reason of asking, it seemed they were going to sleep but waiting for us made them stay updespite it wasnt even close to 23:00 (end of checkout time).Having seen we are with a toddler they called to the room after 21:00 next night asking smth in Italian againknowing we do not speak it. And the thing they wanted to know if we are going to check out all togetheris it smth they needed to know at 21? calling to the room?? speaking language we do not understand properly?? knowing that and that we are staying with a small baby, who btw was going to bed that time and their call made him crying. During checkout I had to pay and sum was higher then during the booking, I have mentioned that my card has already been charged but no comment from the administrator with really little English

Wonderful
Traveller Type: Business Traveler
  : very reasonable and quite neat.Breakfast is plenty enough.

Very Good
Traveller Type: Traveling as Couple
  : Location walking distance to townBreakfast was good

Very Good
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Traveling as Couple
  : - big, clean room - comfortable room - near to the city center and the railway station - free parking
  : The hotel closes at 11pm. It is not possible to enter after 11pm (also for checked in guests). So it is not possible to make an evening walk or go out for a bar.

Very Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple