Val Di Luce Spa Resort

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Traveling as Couple
  : location, staff, breakfast and dining experience was excellent.
  : Provided with plastic cups, no in room tea and coffee, kettle provided. Room is not as cosy as it looks on the photos on booking.com. something that seems to be more of a common scenario when booking through this site. Staff need to know more about what services are available at the ski rental, ski mountaineering guide services, etc. This is extremely helpful as a foreigner visiting a new area. Providing plastic cups does not reflect a commitment to sustainability. Not checking that empty body wash is refilled before check in just makes this a very ordinary hotel.

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Traveling as Couple
  : Location, cleanliness- rooms -reception staff
  : The restaurant. At dinner it seemed a trainee was working and you could see he was nervous but I felt he was under pressure. So to this he did not approach people. My pasta carbonara was undercooked but the egg was scrambled. I couldnt eat it. When waiter came to take my plate I explained that it was too touch and he just took it away. We waiting med for our wine glass to be filled for half an hour. I had to seek the head staff and he came and gave us a glass for free. Breakfast!! It seemed first comes first served. We arrived 8.30 and there was no juice no ordinary milk - through your breakfast I did not see anybody fill anything. The fruit was gone, no juice no milk.

Fair
Traveller Type:
  : On a positive note, Val Di Luce hotel is beautifully located, nestled in the mountains, offering breathtaking scenic views. Its proximity to Abetone provides easy access to numerous great hiking trails, adding an adventurous touch to the overall experience.With the potential for a more enjoyable experience, especially if the staff become more attentive and responsive, Val Di Luce hotel could offer a promising stay for guests seeking a scenic mountain getaway.
  : Our recent stay at Val Di Luce hotel was unfortunately not up to par. Despite the kind lady who checked us out, the majority of the staff seemed unhelpful and inattentive. Dinner service was a letdown, with our food arriving before our drinks. While we understand the exceptionally warm summer, it was a bit disappointing that the hotel lacked air conditioning (though I guess it is rarely needed). Nonetheless, even with open balcony doors and drawn curtains, the very bright lights in the pool remained on all night, making it difficult to sleep. They were unfortunately unable to turn off the lights. Although the spa had a lovely atmosphere and featured an outdoor pool, it was not fully functional, and the staff's assistance left much to be desired. Fortunately, the receptionist at check-out was understanding about the situation.Considering the price we paid, the overall experience and level of service at Val Di Luce hotel were quite disappointing.

Very Good
Traveller Type: Traveling as Couple
  : Cannot control the temperature of the room. It was you high, and even after asking the reception was still not controlled by us. I left by mistake ear-rings in the room and once I asked them to look for them they didnt find it