Rethymno Mare & Water Park

Very Good
Traveller Type: Family with Young Children
  : The location was great! really nice view. The pool and water park was good and we really enjoyed. The staff were lovely and nice programs every night. The room was comfortable, the air conditioner was great. Beds were comfortable, and wifi was good compared to other hotels I have been into. The bar in the lobby was good and really nice drinks. The food was OK and snacks at the pool bar was also fine! overall, a good place for a family trip and getting away from busy life!
  : The place is old, but not enough investment in the renovation has been made. The bathroom in the rooms are pretty old and no matter how much they clean it, it doesnt feel clean. also it lacks ventilation. The restaurant, needs better cleaning for the dishes, especially when it is busy, you can find many half cleaned plates and cutlery. The food, was missing labels, so you had to guess whats in it. Not many options for kids (just spaghetti every day and rarely some chicken nuggets).

Pleasant
Traveller Type: Family with Young Children
  : We are an easy going family of 4 (2 children aged 4& 6). If you are expecting a 5* hotel then you will be very disappointed. It is a 3* hotel and I arrived expecting 3* based on the reviews. If you breakdown per person the price of the hotel as an all inclusive package its actually good value for money. Ours worked out about 100pp which includes food, snacks (ice cream/pizza/donuts/fruit) alcoholic/soft drinks, shared private pool and accomodation for this price we thought this was actually quite good. So to sum up what we liked 1. Pool (we had a shared private pool to ourselves) 2. Cocktails and Rose wine 3. Towels and sheets changed every couple of days. 4. Views and upstairs pool vibe and atmosphere 5. Spa staff and treatments 6. Fruit and desserts were nice
  : 1. Cleanliness of the rooms (cobwebs, brown stained base of toilet, holes in sheets, lack of ventilation) 2. Location of hotel is about 20/25mins by bus to the town centre and bus times given are inconsistent. 3. Food was hit and miss with nothing labelled and lacked variety. 4. General maintenance of the property and room was poor and tired. Could become quite dangerous. 5. Not easy to get to the beach and the road it crosses isnt very safe even using the best access available.

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : We had our worst holiday ever. We booked a family suites with private pool, the room description says it comes with a large double bed, a single bed and a sofa bed but the room only had a large double bed and a bunk bed. On our arrival my 3 years old climbed the bed, the side on the top was not secured properly, he fell off the bed on hard flooring and rushed to emergency, he was hospitalised for 3 days and xray and CT scan shows a fractured sinus. The hotel manager had no sympathy and took no responsibility. He said the bunk bed secures with a key, i asked him to come to the room and show me such a key, there was nothing he could show me, in fact the bunk bed was a convertible sofa bed which is not safe and secure for children when its converted to bunk bed. I asked him to move us to the room that was supposed to be given in the first place, a family suite with private pool that comes with a large double bed, a single bed and a sofa bed. These rooms with these description are located on the other side the resort, he moved us there but my son had to pay a big price for their irresponsibility in providing safety for their clients. Since then they have changed the description on their family suite rooms with private pool, now it says the room comes with a double bed and a sofa bed, they have learned their lesson not to convert the sofa bed to bunk beds but are refusing to pay any compensation.Not to mention the resort is more like a 3 star resort with repetitive breakfast, lunch and dinner every day.

Wonderful
Traveller Type: Family with Young Children
  : Good food, very accommodating manager and staff
  : NA

Fair
Traveller Type:
  : The pool area,the beds were very comfortable and the rooms are really clean
  : The food was very poor quality and the host unpleasant.

Good
Traveller Type: Family with Young Children
  : Good location, the whole place is very photogenic. It is very good that you can use hotel beach with hotel beach bar (Maria that works there is the best!). Ladies at reception are also very nice.
  : Food is below avarage. Restaurant seams quite dirty. Also, I have never seen anybody cleaning toilets (or addinng soap) as well as pool area. To get a drink (even water for a child) at evenings is a nightmare! It means standing in line for at least 15 minutes while 2 persons at the bar are taking their job very relaxing.

Good
Traveller Type: Family with Young Children
  : Lots to do for everyone, entertainment staff were lovely. Breakfast & Lunch options were decent. Very well maintained and clean throughout Water park was a lot of fun Lots of drink options- however staff at the main bar located in the reception werent very friendly and theres only 2 of them there in the evenings which leads to long waiting times Well located beach
  : Not much to do around the hotel Dinner options were awful! Not a lot of choice and not very child friendly options apart from things like plain pasta and chips Could do with labelling the options at the buffet as vegetarian etc

Good
Traveller Type: Family with Young Children
  : the water pools
  : the food was terrible

Good
Traveller Type: Family with Young Children
  : Swimming pools were excellent. Staff that were there were really good, helpful.
  : Not enough staff at the restaurants or bars. Meant long waits for drinks or service. Tables werent cleared for new new dinners arriving. Lack of variety for meals. Not enough options for childrens meals.

Very Good
Traveller Type: Family with Young Children
  : Loved the Royal part of the hotel. We upgraded to one of their rooms with a private pool and it was amazing. Made the holiday. The reception stafff were extremely kind, friendly and helpful. Really liked them. The waiting staff worked so hard! Never seemed to get a day off and they all worked breakfast, lunch and dinner. Lovely clean rooms every 2nd day which I thought was fair enough as they dont have to be done daily.
  : I thought the entertainment could have been better. The same thing was on every day so if youre not a water polo or volleyball fan you struggle to get involved. Outwith bfast lunch and dinner there wasnt much to eat which was disappointing. Just a slice of water melon or a donut and the drinks were a bit uninspiring and nothing branded.