Santoterra Antigua Suites

Policies

WiFi is available in public areas and is free of charge.

Free private parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 7 years old stay for free when using an existing bed.
Children from 8 years old to 14 years old stay for € 35 per person per night when using an existing bed.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

This property will not accommodate hen, stag or similar parties.
Please inform Santoterra Antigua Suites in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Please note that the credit card used for the reservation must be presented upon arrival by the owner. In case the credit card is not presented upon check-in, the property will charge another credit card on the spot and refund the originally provided card with the equivalent amount.

Please note that the property does not have a reception.

Please inform Santoterra Antigua Suites at least 24 hours in advance of your expected arrival time, so that the manager will meet you at the villa. In case of last-minute notification, it can take up to an hour for the villa manager to arrive at the property.

Please note that there is no luggage storage provided before check-in and after check-out.

Kindly note that the guest name must match the credit card holder name as provided upon booking.

The reservations are personal for the guest who has originally reserved and cannot be transferred to other guests.

Please note that for reservations of 3 rooms or more, different policies and additional supplements may apply.