Iberostar Creta Panorama & Mare

Very Good
Traveller Type: Family with Young Children
  : The rooms were very clean and cleaned every day. The staff was really friendly and helpful. Good activities for the kids.

Wonderful
Traveller Type: Family with Young Children
  : Great food and facilies. Excellent pools and especially sea coves
  : Some distance from nearest town

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : The facilities were great, specially the cove and the pool areas. Great selection of food. For my birthday I was gifted with a beautiful cake and champagne by the hotel, which was a lovely treat!
  : No iron or iron board available, which wasn't ideal.

Disappointing
Traveller Type: Traveling as Couple
  : Stunningly beautiful gardens. Majority of staff were welcoming and kind. General manager was very accessible and made genuine effort to resolve issues.
  : General condition of room was very poor. Decor was dated and looked a bit tired. Apparently 70% of Iberostar properties have been refurbished recently, but clearly not this one. Very few plug sockets - none with USB socket. In room safe too small to take a laptop and at an extra charge of 3 Euro per day. Mattress was foam which I was very surprised to find. A "topper" was added but was only a small improvement to a very poor bed. T.V had very limited channels, predominately current affairs and very limited in English. Wi-Fi so poor that at times was not useable. Air con effective but old unit which was not quiet enough. Nothing supplied in mini bar, not even water. (We were "All Inclusive"). Toilet seat in bathroom broken. Main restaurant food was poor. Hot buffet not hot enough and no warmed plates. Soft drinks were all full sugar other than "Pepsi Max". House wine was not at all pleasant. Egg station was very poor; all eggs cooked "over easy", request for "sunny side up" declined. Omelette made from weak mixture, no pre-cooking of ;ham, peppers, onions, before adding to the griddle. Advised at check in all other A la Care restaurants fully booked. Intervention from General Manager needed in order to obtain a place. (Food here was much better but, hot food served on stone cold plates.) Sunbeds at main pool all reserved by same guests with towels despite clear instruction not to do so.

Poor
Traveller Type: Family with Young Children
  : Breakfest was fine. Location and scenery was beautiful. Hotel staff was friendly.
  : If dinner is included in price then consider that they charge you for cheap box wine and fresh juice. In middle of dinner they run to you with check. For a sake please let me finish my meal or add some signs what is included and what is extra. Oh no i dont know if this shrimp is included or the lady with checkbook hunts me down again. Pools are closed so early because lifeguard duty ends - most time he was watching movies from phone, then got bored and left for over a hour. There was clear sings that no jumping in kids pool but nobody cared about it and lifeguard was also sleepy. There was sings everywhere that reservations for sunbeds are prohibited but nobody seems to care about it. 7.30 am there was towels in every sunbed and hotel staff did not seem to care about it. The room - wow it was banger. Toilet door all most fell of the hinges, all the rooms was very worn. I have been better 3-star hotels in India - i think that tells it all.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Great resort. Plenty of things to do as it's bit far from Rethymno Town. But great place to stay.
  : Nothing