Diamond Luxury Suites

Very Poor
Traveller Type: Family with Young Children
  : it was close to downtown
  : Noise was not declared on the booking site. If you are looking for a quiet stay, this is not the place. Bars around allow for patrons to party in the streets into the wee hours of the night.We were not given a warning about the stairs. For people of a certain age and with any mobility issues this is a BIG issue. Would not be able to take a larger suitcase up those stairs, it was very hard to take a carry-on up and down.The Wi-Fi would constantly throw you out.The light in stairwell was out and despite a previous reviewer mentioning this, the management still hasnt taken care of it.Shower handle was broken and despite a previous reviewer mentioning this in April, it still wasnt fixed by our June stay.Tub is a death trap as it is incredibly slippery. It should have slip resistance installed. Additionally, as a previous reviewer mentioned, it does not seal correctly and drains just as fast as it fills up.We specifically chose this place as it had two sleeping options however it wasnt until we got there that they told us we would have to pay an addition 15 euros per night for the pleasure of US to make up the sleeper. They therefore refused to provide extra blankets for our comfort.Lied about a 3 night minimum as we needed to change our reservation 6 weeks in advance. Despite others booking for as little as one night, Diamond Luxury refused to accommodate us.When booking, the website mentioned an included breakfast, however, it wasnt until we arrived that they informed us the breakfast would be an additional 10 euros a person.They said they had streaming, they did not. Maybe if you carry a streaming stick, I was not aware I had to bring my own as I would haveThey said they had airport shuttle, they didnt we had to arrange our own transportation from airport.There was dirt and chunks of gross dirt hanging above the tub, was afraid it was going fall on me.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Solo Traveler
  : Great location! Super comfy bed, wonderful linens and cute balcony with a view of the town & sea. Illy espresso maker was a nice touch!
  : Some issues with tub sealing completely. Mold in bathroom - old building so Im sure its common. Priority issue: steep stairs with no lights to see coming up in the evening (I used my phone flashlight); also, I thought the description was a bit misleading. This is a property rental not an inn or boutique hotel.

Wonderful
Traveller Type: Traveling as Couple
  : - well maintained, new apartment- very clean and good cleaning service- very helpful staff- located within 5 min walking distance of a beautiful venetian port in Chania
  : The walls were showing some dampness signs, but it is to be expected in such a humid climate.

Good
Traveller Type:
  : The location is great. The room is clean and good sized.
  : The bed matress felt very uncomfortable.

Poor
Traveller Type: Traveling as Couple
  : Room with bugs.Not hot water and no one care about it.

Wonderful
Traveller Type: Traveling as Couple
  : our room was located 2 min from the port and we were in the heart of the city. restaurants and bars are all nearby. A little Supermarkt is exactly in front of the apartment. it was very modern and clean and we felt very welcome and the communication with the host was easy
  : the parking situation in chania is difficult but there are Public parking spaces about 10 minutes from the apartment

Good
Traveller Type: Traveling as Couple
  : Perfect location. Very close to all attractions and to food and drink options. Good size unit, well appointed We could check in a little earlier and check out a little later. The agency was fast in responding to questions and request.
  : - We had changed our original booking to a higher category room (with a sea view) well before our arrival but this info was apparently never communicated to the management company so we were stuck with a room that didn't have the view (as the property is very small and they was nothing else available). This was very frustrating because we would have booked a different property had we known. - The agency agreed to a late checkout but the cleaners arrived before we checked out, making it awkward to use the bathroom and finish packing. We had to ask them to wait outside. - The neighbourhood is very busy . This being an older building it means little sound insulation and a fair amount of outside noise in the evening. - The bed wasn't the most comfortable, it sloped from the middle to the sides. - The (free) WiFi requests entering a password every time you try use the internet. It can get wearing after a while

Good
Traveller Type: Traveling as Couple
  : Location is perfect, the flat is very nice and well decorated. Bed very comfortable. The staff is very responsive, they offered to send cleaning service, we appreciated this.
  : What we were disappointed about though, and made us rate this flat 7, is the fact that there was a strong smell of mold in the flat: when coming back from the beach we could smell it immediately when opening the front door, even when opening the windows the smell would stay and was coming from the walls. Also mold was visible in the bathroom and bedroom, on the ceiling. Finally, the flat, during the weekend, can get very noisy at night, seems not very well isolated.

Wonderful
Traveller Type: Traveling as Couple