Irida Hotel Apartments

Wonderful
Traveller Type: Traveling as Couple
  : The position and staff
  : The shower flooded floor. I thought we would have slippers and body cream. A bit low on the finer points. Got one beach towel. Had to pay if you wanted a fresh towel. Booking in took 40 min. All on computer.

Very Good
Traveller Type: Traveling as Couple
  : Overall we had a very good stay at Irida, the location and surrounding at the hotel is enjoyable to stay at. The hotel rooms were recently renovated, spacious and comfortable, at least the room we had booked and been assigned to (#23 and #28). Very good bed mattress and pillows. The seaview from the elevated rooms as a bonus is fantastic and very beautiful, especially sunrise view is breathtaking. The hotel offers free parking, ideal as a base for several excursions to Knossos, Heraklion, ... The front desk manager and the hotel manager were very accessible for all kinds of questions/issues and very helpful. The female staff at breakfast and by the pool were very friendly and outstanding. The male staff at breakfast appeared to me to be a bit 'moody' and not so customer service orientated as the female staff, at some point even a little bit unmotivated (= personal subjective observation). Breakfast quality was excellent and variety more than sufficient to us, more in particular we loved the fresh bread, freshly boiled & fried eggs and the fresh orange juice.
  : Given the 4-star rating, the relative high-end price per room per night, below some suggestions (low cost) to increase guest experience and overall satisfaction: - upgrade coffee quality at breakfast, nespresso machine already available - Crete and Greece are synonymous for excellent delicious olive oil; strangely at Irida you have to ask for olive oil if you'd like to add olive oil on salads, omelette, bread, etc. Make olive oil 'freely' available for use at breakfast. - consider to refill the coffee capsules daily, at least start with the superior guest rooms and suites etc if not for all rooms - provide body lotion and slippers in-room, globally a standard for many 4-star hotels

Wonderful
Traveller Type: Traveling as Couple
  : Warm and helpful staff.Made you feel at home

Poor
Traveller Type: Family with Young Children
  : The rooms were thoughtfully designed, equipped with a convenient small kitchen, captivating interior aesthetics, and a delightful shower. Pleasant view and overall lovely hotel facility with 2 nice pools
  : - Security Breach and Communication Delay: Two days before check-in, I received a fraudulent message from Irida Hotel's booking.com account in the chat we had previously used for communication. The message, seemingly from the hotel's official Booking.com account, requested my credit card information. Unfortunately, I fell for this scam and had to freeze my credit card. After realizing the potential fraud, I contacted the hotel, and they said their account had been hacked. What added to our concern was the delay in their response; several hours had passed without any proactive alert about the breach, leaving us feeling vulnerable. This was further compounded by the fact that the hotel had earlier informed me that I would receive a link two days before my arrival to complete their check-in form. Regrettably, this inadvertently gave credibility to the fraudulent message. - Quality of Dining Experience: I chose half-board but was dissatisfied with the dining options. Breakfast quality was extremely low, with unripe or old fruit, possibly powdered juices, and below-average coffee. At some point we even skipped breakfast. Dinners lacked diversity, offering the same choices daily. Furthermore, the overall food quality was subpar, even extending to fried potatoes (lunch), which appeared to be cooked in old oil. - Billing and Service Inconsistencies: Billing discrepancies further added to my dissatisfaction. Charges for items I didn't consume were initially placed on my bill. When I raised the issue, they were removed, but later reappeared on the final bill. Moreover, there was an attempt to charge a city tax, even though I had already paid it through Booking.com. - Trustworthiness and Value for Money: These experiences collectively left me with a lack of trust in the hotel's operations. I found the price-to-value ratio significantly imbalanced. Despite the appealing facilities and aesthetics, the overall experience was marred by these issues.

Wonderful
Traveller Type: Traveling as Couple
  : Lovely room with great sea views! Air con worked great and the room was really comfortable! Parking was easy and both pools were lovely to sit around.
  : Not a reflection on the property itself but it is quite a hill to walk back to from Agia Pelagia (the whole village is on a hill), but taxis are available.