Palladion

Wonderful
Traveller Type:
  : Nice and clean hotel in great area. Beach, shops and restaurants very close. Fantastic staff; very helpful and polite and spoke good English.
  : Would have been nice if the pool area had separate none smoking area.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : The staff was amazing, always helpful and friendly. We loved the interior as well. The location is great, close to the city of Rethymno, and lots of great restaurants and bars around.
  : It would have been nice if the hotel had an organized shuttle to the airport.

Fair
Traveller Type: Solo Traveler
  : The location was excellent. The two receptionists were both friendly and professional.
  : The restaurant and bar staff (some, not all) could polish their social skills - one or two were downright rude.

Wonderful
Traveller Type: Family with Young Children
  : Fourth time staying in Palladion, good location, outstanding staff, nice and clean rooms
  : Fairly similar types of food every day but they're quite delicious so it's not that bad :)

Very Good
Traveller Type: Family with Young Children
  : Location was perfect for us, breakfast was cater more towards Europeans
  : Room & bathroom was very small

Fair
Traveller Type: Family with Young Children
  : Perfect location in Adelianos Kampos, close to Rethymno. 2 minutes walk to beach. - comfortable beds - Staff at reception was perfect and very kind
  : very poor breakfast selection, no fresh fruit. Only tomatoes were available among fresh vegetable. Low quality products. - bathroom shower was extremely small (60x60cm). Hot water issues - it took 10 minutes to get hot water no matter what time I tried (morning, evening, night) - and even water temperature was not stable after that. Old-school shower curtain was really small and ineffective so basically taking a shower meant flooding the bathroom. - very weak AC or missing proper maintanance - room temperature comfort was very low, it took 1h to lower temperature in our room. - bathroom amenities were not refilled, I needed to request shampoo/shower gel at the reception. Receptionist told me that they do not refill amenities, however I received new shampoo/shower gel. - water in hotel pool was green and dirty, it looked like pond water, I could not believe they do not clean pool like in other hotels. - poor wifi connection, extremely slow and huge latency

Very Good
Traveller Type: Traveling as Couple
  : Nice location, big room, comfy bed, nice gardens
  : Poor WiFi connectivity in room and outside, basically no Wi-Fi in room is working and disconnecting continuously/poor coverage outside. Problems with hot water, last couple days was without hot water. Not enough shower supplies for two people, and its not refilled even after room periodic cleaning. Food is mediocre, almost identical food for all days, but for such price its ok. In the evening water could be free instead of paying for it all the time, all the other beverages can be purchased

Very Good
Traveller Type: Solo Traveler

Pleasant
Traveller Type: Family with Young Children
  : Reception service was great, especially Andrew was really helpful and proactive,he resolved most of the issues we were facing.At the check in ,he was very welcoming,he made sure our room preferences were met.Room was nice and clean, in a quiet place with a nice view.Also the bar and his service ,which was with nice music and atmosphere;a good place to have a coffee or a drink.The service of the technician who did maintenance in our room,he has been very quick and came asap.The position was central,you could go with a bus to Rethimno.There was a nice movida until 1 pm,area plenty of restaurant and bar to have a stroll after dinner.Close to the beach (2 mins walk)
  : We didn't like the behaviour from most of people from the restaurant dinner and breakfast hospitality.At dinner sometimes we were ignored and drink were ordered very late that once arrived after one of us finished eating.The dinner buffet didn't have any name label of the plates/ingredients listed, neither no one you could ask that.The dinner food was too spicy/not cooked properly.We didn't know the food was usually spicy.Also it happened an unpleasant event at dinner so we couldn't stay no longer there to eat dinner.Breakfast:If you were arriving half an hour before closing,it was missing almost everything as it wasn't replinished.Once at breakfast we stayed without almond milk even though we have requested that for specific reasons ,because also people who didn't request it were taking what was meant for us and left with none one day.There was no fresh fruit for breakfast even if you arrive early in the hall,we would have preferred fresh fruit at breakfast not fruit syrup.There was also flies in the breakfast/dinner hall going where the buffet was.We didn't like the areator that fell in the bathroom but it was a problem solved asap,the next morning.We didn't like that Housekeeping was taking the towels left dirty on the floor and was placing them back on the handlers, luckily it was solved at the end of the stay.The shower curtain wasn't efficient,water was going everywhere.The hotel needs a restructure as a bit old.The sea was usually wavy ,often very wavy you couldn't even bath on the shore as there was red flag.There were also rocks in the sea and we needed to be really careful.There was no good quality/price for the period we stayed as it wasn't high season.