TERRESENS - Le Diamant des Neiges

Very Good
Traveller Type:
  : Spacious, well equipped and good location close to the lifts. Excellent showers and comfortable beds.
  : Check-in could have been better. We arrived at 2:00pm and no one on reception till 5:00pm - not a problem as there is a good pub/restaurant less than 20m away. Would have been better if a key was left in the key box so that we didnt have to leave our luggage/skis in the lobby.

Very Good
Traveller Type: Traveling as Couple
  : The location is great, close to the lift and slopes The apartment is a reasonable size for 2 adults and possibly 2 kids (it has 2 bathrooms, 1 ensuite and 1 separate toilet) although the bunk bed room is quite sad, it's literally a metal bunk bed with one window that goes out to the corridor and has little to no room to move, better to be used as a storage facility, we wouldn't come with friends to this apartment because we wouldn't be happy to sleep in this room either There is a balcony! And the view is really nice It is a nicely heated apartment The kitchen is nicely equipped
  : The biggest issue for us: The check-in is super late (5pm) and anyone rarely picked up the phone, the communication is difficult, when we arrived we didn't know where to go, we didn't even receive a code to sit inside or any possibility to leave the luggage - thank god there is a restaurant right in front of the apartment, but same with the checkout, the phone number on booking doesn't work, we had to call Teressens and then get a correct number for a manager of Diamant de neige. The apartment is great but that was frustrating. The bunk-bed room is too small, dark and sad - although we didn't use it other than for storage The kitchen could have some coffee filters and possibly some sachets of salt, pepper, sugar and oil Ski room lockers have no numbers so it's a trial and error checking and it's quite cold and wet so the shoes don't dry

Fair
Traveller Type:
  : The apartment is spacious and stylish, modern bathrooms. WIFI signal was poor. No communication from the owner/manager during our stay, even though we reported issues.
  : Dishwasher was broken, we reported it, but it was not fixed and no apology. Kitchen lacking basic items. Communication from owner/manager very poor. Overcharged for tourist tax. Ski locker too small.

Very Good
Traveller Type:

Very Good
Traveller Type: Family with Young Children
  : The apartment is well designed, very warm and clean, indoor parking, ski board storage.
  : Theres almost no reception here, so when you get in trouble, you must handle by yourself

Good
Traveller Type:
  : Location, spacy apartment + balcony, parking included, friendly staff
  : Memory foam mattress (although others will consider this as a like)Was a challenge to get it to 20 degrees C (taking energy costs/crisis into account I do understand)Cutlery not what should be there according to the list (some items more some less), could be a a thing if you fill up to the max capacity of the apartment

Wonderful
Traveller Type:
  : Nice spacious 3-bed apartment (note that the 3rd bedroom is small room with bunk beds) in a great location in La Plagne 1800. please note the descent into La Plagne 1800 is very tricky for novice skiers!
  : Tiny ski/boot room (who designed this on such a brand new property !?) and the car park height restriction is 2m so roof boxes may prove tricky.

Pleasant
Traveller Type:
  : The apartment is clean, comfortable. Good location and view. 5 minutes walk to the nearest ski lift. There are couple of restaurants nearby and is very close to the shuttle bus bus stop and ski rental shop. Car parking space is provided as well. The indoor car parking is spacious and is safe.
  : No communication whatsoever from the apartment staff. I left a couple of messages via booking.com to the apartment regarding the checkin procedure; however, I have never received any reply at all. And the checkin time is 5-7pm rather than 5-8pm as stated on booking.com. I was only contacted by the accommodation on the day at around 5pm. No one would be at the reception most of the time. If you have any problems, you are on your own. There was only 1 bin bag, 3 toilet rolls for the whole apartment for the whole stay (7 nights). We did contact the accommodation and they said no amenities would be given and no housekeeping service for the whole stay. No extra information was given regarding the ski equipment locker as well. I guess you have to figure out most things by yourself once you get there. If you want to stay there for more than 5 nights, make sure you bring enough bin bags, dish washer tablets, toilet rolls, kitchen towels and toiletries etc, literally bring your own supply of everything. And there is no washing machine on my apartment. If you are in doubt whilst you are there, always contact Booking.com for advice.

Wonderful
Traveller Type:
  : lovely and spacious with fantastic facilities on the doorstep fab restaurant, next to bus stop, next to chair lift, next to ski hire !
  : No International TV

Very Good
Traveller Type: Family with Young Children
  : Great location, easy access to the slopes. Clean and modern throughout
  : WiFi very intermittent. Kitchen poorly stocked with pans/cutlery etc. Layout slightly odd - no access to a shower for the bunk bed room.